At Boxer Distribution Centre, I capture and update records for inventory variances, shortages, damages, and returns. I also maintain GRN and pallet return documentation and verify deliveries to support accurate claims processing.
At Outworx, I managed webchat conversations and inbound calls, resolving customer queries and complaints at first contact. I worked to service standards and SLAs while communicating with customers and internal teams.
My experience also includes logistics and emergency-response coordination at SpillTech, remote technical support at EDCON and CCI, and translation and interpreting training at eThekwini Municipality. I hold an NDip in Translation and Interpreting and have interpreted at hearings, workshops, and educational tours.
