Tinhinane Kasmi
@tihinane
Digital marketing and customer support specialist with international remote experience.
What I'm looking for
I am a creative, detail-oriented digital marketing and customer support specialist with international remote experience, skilled in advertising, branding, and digital communication. I leverage digital tools to enhance engagement, strengthen brand visibility, and deliver client-focused solutions.
In my recent role as a Customer Support Specialist at Next Business LLC, I supported international clients with empathy and problem-solving, improving retention through timely, personalized assistance. As an Advertising Partner and Advertising Specialist, I designed cross-platform digital campaigns and print materials that boosted brand visibility and increased audience and student engagement.
I thrive in remote, multicultural environments, using tools like Slack, Notion, Trello, Zoom, Google Workspace, and CRM systems to collaborate effectively. I bring strong soft skills—time management, initiative, cross-cultural communication, and creative problem-solving—to roles that require both technical execution and client-centered service.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Next Business LLC
Jan 2023 - Present (2 years 9 months)
Supported international clients remotely with empathetic, timely problem-solving that improved customer retention and trust across accounts.
Advertising Partner
Foor&A Facture
Apr 2022 - Feb 2024 (1 year 10 months)
Designed and executed digital advertising campaigns that boosted brand visibility and audience engagement through platform-tailored strategies.
Advertising Specialist
Sgn Institute
Nov 2021 - Apr 2022 (5 months)
Created digital and print media campaigns to promote programs, increasing student engagement through creative marketing initiatives.
English Teacher
Sgn Institute
Jan 2020 - Jan 2021 (1 year)
Taught English part-time and integrated advertising and communication concepts to improve learners' practical marketing language skills.
Brand Ambassador
Sgn Institute
Jan 2020 - Jan 2021 (1 year)
Represented the institute at events and strengthened public image through outreach and on-site engagement activities.
Education
Degrees, certifications, and relevant coursework
Pinpoint English School
C1 English Level, English Language
2024 - 2024
Completed C1 English level certification at Pinpoint English School in 2024.
Fadh Training School
Senior Technician, Secretarial Science
2023 - 2023
Completed a Senior Technician program in Secretarial Science at Fadh Training School in 2023.
Al Ikhwa Bourbaa
Professional Certificate, General Secretariat
2022 - 2022
Earned a Professional Certificate in General Secretariat from Al Ikhwa Bourbaa in 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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