Zoe Pilcher
@zoepilcher
Customer Support Advisor at Human Forest, recognised as the team’s top performer across all measured categories in 2025.
United KingdomWhat I'm looking for
At Human Forest, I manage customer enquiries across live chat, email and other support channels, troubleshooting app and account issues and escalating incidents when needed. I was recognised as the top performer within my team across all measured categories in 2025.
Previously, I supported customers through live chat and email at Dunelm and Pets at Home, resolving enquiries and complaints with a focus on first-contact resolution. At Boots, I delivered customer service and complaint resolution and handled administrative tasks including data entry, online order processing and inventory management.
Experience
Work history, roles, and key accomplishments
Remote Customer Advisor
Human Forest
Jan 2024 - Present (2 years 8 months)
Managed high volume of customer enquiries across live chat, email, and other support channels while troubleshooting app and account issues. Recognized as top performer across all measured performance categories.
Remote Live Chat Advisor
Dunelm
Apr 2023 - Apr 2024 (1 year)
Supported customers across live chat and email, managing multiple conversations simultaneously and resolving enquiries with focus on first-contact resolution.
Remote Live Chat Advisor
Pets at Home
Oct 2022 - May 2023 (7 months)
Handled customer enquiries and complaints through live chat, often supporting multiple customers simultaneously and achieving first-contact resolution.
Sales Assistant
Boots
Oct 2014 - Aug 2022 (7 years 10 months)
Delivered customer service and complaint resolution in a busy retail environment, completing administrative tasks including data entry, online order processing, and inventory management.
Education
Degrees, certifications, and relevant coursework
High Speed Training
Customer Complaint Handling, Customer Service
Completed customer complaint handling training in 2026.
Bexleyheath School
A Levels, Drama, Religious Education, Film Studies & IT
Completed A Levels in Drama, Religious Education, Film Studies and IT.
Bexleyheath School
GCSEs, General Studies
Grade: 5 GCSEs Grade C and above
Completed 5 GCSEs at Grade C and above, including English and Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
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