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Zoe Carter

@zoecarter

Remote Business Assistant for a U.S. dental practice, maintaining 80–100% new-patient conversion and meeting monthly recall-call targets.

Zimbabwe

Message

At a U.S. Dental Practice, I schedule appointments in Dentrix and handle inbound calls, treatment follow-up, and insurance verification while maintaining HIPAA requirements.

I maintain an 80–100% new-patient conversion rate and consistently meet the practice's target of 250 patient recall calls per month.

At Crescio Technologies, I designed and developed the company website with Next.js, TypeScript, and Tailwind CSS. I also designed interfaces and built frontend pages for client projects, handling backend functionality on most of them.

Across my remote and technical work, I've booked travel for U.S.-based clients, supported IT at schools, and designed and built websites for clients in Zimbabwe and the UK. I hold a BSc in Mathematical Sciences from Stellenbosch University and a Google UX Design Certificate.

Experience

Work history, roles, and key accomplishments

Current

Business Assistant (Remote)

Current

U.S. Dental Practice

Apr 2026 - Present (6 months)

Schedule patient appointments and manage the practice calendar in Dentrix, working remotely through ConnectWise ScreenConnect. Maintain high conversion rates and meet recall-call KPIs while verifying insurance and handling patient follow-ups.

Dentrix Software ConnectWise ScreenConnect VoiceStack Patient Scheduling Insurance Verification HIPAA compliance Customer Service Google Workspace Microsoft Office Notion Trello Jira

Frontend Developer & UX/UI Designer

Crescio Technologies

Sep 2024 - Apr 2026 (1 year 7 months)

Designed and developed the company website end to end with Next.js, TypeScript, and Tailwind CSS. Managed client communication, onboarding, and project documentation while tracking tasks in Trello and Jira.

Next.js TypeScript Tailwind GSAP Figma UX UI Design Frontend Development Backend Development Client Communication Project Documentation Trello Jira

Remote Travel Agent

Dreamport

Sep 2025 - Dec 2025 (3 months)

Booked domestic and international flights and hotel stays for U.S.-based clients, built itineraries, and managed reservations. Answered client inquiries and resolved booking issues while maintaining accurate records.

Travel Booking itinerary planning Customer Service Data Entry Record keeping

Computer Science Teacher

Sengoda College

Jan 2025 - Dec 2025 (11 months)

Taught computer science theory and practicals for Cambridge examinations. Handled reporting, scheduling, communication, and administrative duties while maintaining student records.

Teaching Curriculum Development Student Records Communication Skills Scheduling

Sensor Integrity Support

Stone Three Digital

Mar 2024 - Sep 2024 (6 months)

Monitored and verified data integrity in production systems, identified and reported faults, and maintained structured logs. Coordinated tasks and schedules with remote technical teams.

Data Integrity Monitoring Fault Reporting Logging Coordination Remote Collaboration

Freelance Online English Tutor & Graphic/Web Designer

Self-employed

Aug 2023 - Feb 2024 (6 months)

Taught English to students online and designed graphics and websites for freelance clients.

English Teaching Graphic Design Web Design

Computer Science Teacher & IT Administrator

Lingfield Advent School

Jan 2022 - Aug 2023 (1 year 7 months)

Taught computer science while handling all IT support for the school, including troubleshooting network, hardware, and software issues. Managed IT procurement and supported staff users.

Teaching IT Support Troubleshooting Network Administration Hardware Software IT Procurement