atika Boujlane

Managed high-volume immigration documentation workflows, processing 7,000+ government notices and 500+ initiation and assessment packages annually while maintaining accuracy and meeting deadlines. Ensured compliance with USCIS, IRCC, and U.S. Department of Labor regulations and collaborated cross-functionally with legal, operations, and case management teams.

Managed daily operations and performance of a 25-member team, ensuring efficient service delivery and high standards of patient care. Coordinated end-to-end patient journeys with medical and surgical teams in Turkey, overseeing scheduling, treatment planning, communication, and post-treatment follow-up.

Monitored the performance of 15 content moderators, maintaining 98% KPI adherence through quality reviews and performance tracking. Delivered one-to-one coaching and feedback to improve quality, productivity, and compliance with internal policies.

Assessed customer eligibility for government-funded programs, explained available options, and guided prospective clients through the enrollment process.

Welcomed and assisted customers, managed front-of-house operations, and supported team members to deliver efficient service in a fast-paced environment.

Completed an intensive German language course and earned an A1 Certificate.

Completed professional development courses in data analytics, root cause analysis, SMART action planning, coaching adult learners, and action plan development.

Completed a 5-month professional training supporting administrative and legal office operations, including document preparation and client coordination.

Pursued an Associate Degree in General Law, gaining foundational knowledge in legal principles and practices.

Completed Baccalaureate in Literature, developing strong analytical and communication skills.