Zinaida Bougri
@zinaidabougri
Experienced business analyst turning data into decisions and better processes.
United StatesWhat I'm looking for
I’m Zinaida, an experienced business analyst with a passion for data analytics, process improvement, and project management. I bring a proven ability to lead cross-functional teams, gather and analyze business needs, and deliver high-quality support.
In my current role, I write and run SQL queries to create on-demand reports that enhance data-driven decision-making. I build and utilize Power BI to create reports and visualizations, and I manage databases and software upgrades (including SQL Server and other eCommerce systems) to maintain data integrity and performance.
I also enjoy the human side of delivery: I lead recurring meetings with multiple management levels to foster collaboration and strategic alignment. Previously, I worked in escalations and customer support, completing 30+ client follow-ups monthly and partnering cross-functionally to drive process and product improvements.
Experience
Work history, roles, and key accomplishments
Business Analyst II
Snowbird Ski & Summer Resort
Mar 2023 - Present (3 years 3 months)
Built and ran SQL queries to generate on-demand KPI reports and create Power BI visualizations that improved data-driven decision-making. Led cross-functional project coordination, managed database/software upgrades, and acted as a liaison across internal and external stakeholders for resort-wide initiatives.
Sr. Escalations Research Associate
BlueVine Capital
Jan 2022 - Jan 2023 (1 year)
Managed client escalations by conducting cross-functional research across risk, fraud, payments, product, and compliance to resolve concerns and improve processes. Completed 30+ client follow-ups and delivered bi-monthly product update presentations to the banking department.
Customer Support Associate
BlueVine Capital
Jan 2020 - Jan 2022 (2 years)
Resolved customer concerns via phone and email for BlueVine banking products, ensuring high customer satisfaction. Trained 90 new hires and created 30+ training decks, 15+ job aides, 10+ Google Forms, and seven department-wide SOPs to improve onboarding consistency.
Customer Account Manager
Backcountry.com
Jan 2017 - Jan 2019 (2 years)
Managed a customer book of 3,500+ accounts using daily phone and email outreach, delivering concierge-style service for gear, orders, and shipping issues. Provided timely, accurate responses that supported customer experience and loyalty.
Education
Degrees, certifications, and relevant coursework
University of Utah
Bachelor of Science, Political Science
2012 - 2017
Grade: 3.72 GPA
Earned a Bachelor of Science in Political Science (International Politics emphasis) at the University of Utah (2012–2017). Achieved a 3.72 GPA.
University of Utah
Bachelor of Science, Environmental & Sustainability Studies
2012 - 2017
Grade: 3.72 GPA
Earned a Bachelor of Science in Environmental & Sustainability Studies at the University of Utah (2012–2017). Achieved a 3.72 GPA.
University of Utah
Minor, Business
2012 - 2017
Grade: 3.72 GPA
Completed a Business minor alongside her bachelor’s degrees at the University of Utah (2012–2017). Achieved a 3.72 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Zinaida?
You can contact Zinaida and 90k+ other talented remote workers on Himalayas.
Message ZinaidaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
