Zikhona Dabula

I’m a personable, reliable Customer Support & Chat Support professional with 2+ years of experience in fast-paced, detail-driven administrative and customer-facing roles. I focus on clear written communication, accurate record-keeping, and resolving high volumes of requests under deadline pressure.

In my most recent role as an EA / Administrative Assistant at Villa Liza Secondary School, I handled day-to-day written correspondence with parents, staff, and the Department of Basic Education while maintaining a professional, courteous tone. I managed sensitive learner, staff, and parent records with strong accuracy and confidentiality, learned and operated SA-SAMS quickly, and independently handled queries from multiple stakeholders daily.

I’m comfortable working independently (including from home) and I bring strong computer literacy across web-based platforms, Microsoft Office, and Google Workspace. I also enjoy drafting official letters, circulars, and reports for a range of audiences, prioritising effectively when several requests arrive at once—and I’m growing my capabilities through FNB App Academy’s Full Stack Development Programme and Google AI Essentials.