ZAZhaidelle Jade Abad
@zhaidellejadeabad
Data Analyst with strong customer service and analytical skills.
PhilippinesWhat I'm looking for
I am a dedicated Data Analyst with a robust background in customer service and logistics auditing. Currently, I work at Trax Technologies as a Logistics Data Auditor, where I manage both manual and automated auditing processes. My role involves direct interaction with clients and carriers, ensuring seamless cargo freight services. My proficiency in Excel and commitment to excellent customer service have been key to my success in this position.
Prior to my current role, I honed my skills at Accenture as a Customer Service Representative and Processing Associate, where I collaborated closely with clients and medical practitioners on Prior Authorizations. I also gained valuable experience as an Administrative Assistant at Oro Sinai Pharma, where I was responsible for accounts receivable and payable, along with generating comprehensive reports. My educational background includes a Master of Business Administration in Human Resource Management, which further complements my analytical and leadership capabilities.
Experience
Work history, roles, and key accomplishments
Data Auditor Asia
TraxTechnologies Logistics
Jan 2022 - Present (3 years 9 months)
Directly dealt with clients, customers, and carriers, including cargo freight services. Managed both manual and automatic auditing processes, demonstrating proficiency in Excel spreadsheets and delivering excellent customer service.
Data Auditor Asia
TraxTechnologies Logistics
Jan 2022 - Present (3 years 9 months)
Directly dealt with clients, customers, and carriers, including cargo freight services. Managed both manual and automatic auditing processes, demonstrating proficiency in Excel spreadsheets and delivering excellent customer service.
Customer Service Representative & Transaction Processing Associate
Accenture
Jan 2018 - Dec 2022 (4 years 11 months)
Worked closely with clients, customers, and medical practitioners on member's Prior Authorizations. Provided managed services including notifications and clinical information, and drafted health insurance plans.
Customer Service Representative & Transaction Processing Associate
Accenture
Jan 2018 - Dec 2022 (4 years 11 months)
Worked closely with clients, customers, and medical practitioners on member's Prior Authorizations. Provided managed services including notifications and clinical information, and drafted health insurance plans.
Administrative Assistant
OroSinaiPharma
Jan 2015 - Dec 2018 (3 years 11 months)
Worked closely with clients, customers, and medical practitioners, focusing on Accounts Receivable and Accounts Payable. Generated daily, monthly, and annual reports, and provided overall administrative support to medical representatives.
Administrative Assistant
OroSinaiPharma
Jan 2015 - Dec 2018 (3 years 11 months)
Managed Accounts Receivable and Accounts Payable, working closely with clients, customers, and medical practitioners. Generated daily, monthly, and annual reports, and provided overall administrative support to medical representatives.
Education
Degrees, certifications, and relevant coursework
University Of Cebu
Master of Business Administration - Human Resource, Human Resource
Relevant Coursework: Organizational Behavior, HR Analytics, Leadership & Pursuing Development, Compensation & Benefits, Labor Relations, Strategic Management, Business Ethics.
University Of Cebu
Master of Business Administration, Human Resource
Currently pursuing a Master of Business Administration with a focus on Human Resources. Relevant coursework includes Organizational Behavior, HR Analytics, Leadership & Development, Compensation & Benefits, Labor Relations, Strategic Management, and Business Ethics.
Cebu Technological University
BS in Business Administration - Marketing Management, Marketing Management
Relevant Coursework: Consumer Behavior, Marketing Strategy, Digital Marketing, Brand Management, Data Analytics.
Cebu Technological University
BS in Business Administration, Marketing Management
Completed a Bachelor of Science in Business Administration with a specialization in Marketing Management. Relevant coursework included Consumer Behavior, Marketing Strategy, Digital Marketing, Brand Management, and Data Analytics.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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