Looking for a Junior Project Manager, Project Coordinator, or similar role in IT. Interested in opportunities involving project coordination, delivery, process improvement, and cross-functional collaboration. Open to working with international teams and developing further in IT Project Management.
Looking for a job
Zeynab Novruzova
@zeynabnovruzova
PMP-certified professional transitioning into IT Project Management, with experience in project coordination, cross-functional communication, process
AzerbaijanWhat I'm looking for
I am a PMP-certified professional with a technical background and experience in project coordination, operational problem-solving, cross-functional communication, and process improvement. My current role at Yandex.Taxi involves working with partners and internal teams, investigating operational issues, coordinating resolutions, and following up to ensure issues are properly resolved.
I enjoy work where I need to understand a problem, organize information, coordinate people, and find a practical solution. Over time, I became particularly interested in Project Management and the way technology, processes, and people work together to deliver results.
I have experience with Jira, Confluence, Yandex Tracker, CRM systems, Google Workspace, and MS Office. I also have a Bachelor's degree in Civil Engineering and have developed additional knowledge in Project Management through PMP certification and related training.
I am currently looking for opportunities as a Junior Project Manager, Project Coordinator, or in a similar role where I can apply my existing experience while growing further in IT and project delivery.
Experience
Work history, roles, and key accomplishments
Current
Partner Operations Agent
Yandex.Taxi
Jun 2025 - Present (1 year 3 months)
Managed high-volume operational workload of 300+ daily tickets while maintaining quality performance above 95%. Improved SLA performance from 74% to 85%+ through root-cause analysis and process redesign.
CP
Customer Operations Specialist
Confidential Digital Platform
Jul 2024 - May 2025 (10 months)
Handled 120+ daily customer requests with full SLA and quality compliance. Resolved cross-functional issues and maintained audit-ready CRM documentation.
FS
UX/UI & Graphic Designer
Freelance / Self-Employed
May 2022 - Jun 2024 (2 years 1 month)
Managed 3-5 concurrent client projects end-to-end, delivering UX/UI and graphic design services for 20+ clients. Produced 100+ design assets using Figma, Photoshop, Illustrator, and InDesign.
SE
English Language Instructor
Self-Employed
Jul 2019 - Apr 2022 (2 years 9 months)
Designed 100+ personalized lesson plans and trained 150+ students from A0 to A2-B1 level. Delivered multilingual instruction and built long-term client relationships.
Education
Degrees, certifications, and relevant coursework
AC
Azerbaijan University of Architecture and Construction
Bachelor of Engineering, Civil Engineering
2015 - 2019
Grade: 85/100
Bachelor of Engineering in Civil Engineering from Azerbaijan University of Architecture and Construction, with a GPA of 85/100.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
AzerbaijanAuthorized to work in
Salary expectations
1k+ USD
Social media
Skills
Project ManagementProject Scope ManagementProcess ImprovementCA SOP DocumentationWorkflow OptimizationRoot Cause AnalysisRisk AnalysisRequirements GatheringSLA ManagementKPI ManagementCross functional CoordinationStakeholder CommunicationQuality AssuranceIncident resolutionJiraConfluenceMicrosoft OfficeGoogle WorkspaceFigmaCRM SystemsSlackAutocadUX DesignUI DesignGraphic DesignPhotoshopAdobe IllustratorInDesignAzerbaijani LanguageRussianEnglishTurkishInstructor
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