Zelfar Nzivo

Served as a coordination point for clients, investors, legal counsel, and external stakeholders, arranging meetings and following up on outstanding requests. Maintained accurate CRM records, correspondence, billing support documents, and confidential files.

Handled approximately 80–120 client interactions daily, documenting account activity, managing follow-ups, and working toward service-level KPIs. Investigated complex billing matters with healthcare providers, insurers, attorneys, finance teams, and clients to support timely resolution.

Managed 150+ inbound and outbound client engagements weekly, qualifying inquiries, documenting interactions, scheduling consultations, and ensuring timely follow-up. Maintained client records and opportunity stages in GoHighLevel (GHL), routed qualified leads to sales closers, and supported smooth handoffs.

Managed a portfolio of 100+ active healthcare accounts, reviewing account histories, verifying billing details, and coordinating payment resolution. Liaised with patients, healthcare providers, insurers, and internal teams to clarify account discrepancies and move cases toward resolution.

Responded to customer inquiries, coordinated orders and delivery schedules, and communicated updates across customer service, logistics, and warehouse teams. Resolved service-related concerns through timely follow-up and accurate transaction documentation.

Supported retail, distributor, supermarket, and HORECA customers with product inquiries, order coordination, delivery updates, and after-sales support. Worked with sales, logistics, and warehouse teams to address customer concerns and maintain service standards.

Managed commercial customer relationships across Mombasa and North Eastern Kenya, responding to account needs and identifying service or fulfilment issues. Coordinated with finance, logistics, warehouse, and procurement teams to resolve stock and delivery issues.