zarina nurkhanova
@zarinanurkhanova
Freelancer and experienced contact center manager with a passion for photography and languages.
What I'm looking for
As a highly motivated and responsible individual with a strong background in customer service and contact center management, I have developed a unique set of skills that enable me to excel in fast-paced environments. With experience in the pharmaceutical industry and a passion for photography, I am confident in my ability to adapt to new challenges and learn quickly.
Throughout my career, I have demonstrated my ability to analyze data, develop reports, and improve business processes. My experience as a freelancer has also given me the opportunity to hone my skills in photography and video editing. I am a strong team player with excellent communication skills and a proven track record of achieving results.
In addition to my professional experience, I am a language enthusiast with fluency in Kazakh, Russian, English, and Spanish. I hold a Master's degree in Marketing and Commercial Management from INSA, Business, Marketing and communication school in Barcelona, Spain.
Experience
Work history, roles, and key accomplishments
Contact-center manager
SK-Pharmacy, LLP
Oct 2018 - Jan 2022 (3 years 3 months)
Managed contact center operations, monitored statistical data, mentored operators, and analyzed complaints. Developed standard operating procedures and ensured ISO standards quality management system implementation.
Photo artist
Photostudio 40A
Jun 2018 - Jan 2021 (2 years 7 months)
Took photos and edited them using Adobe Photoshop.
Administrator
Photostudio 40A
Nov 2017 - Jun 2018 (7 months)
Managed office operations, handled accounting, and maintained customer base. Organized photo school educational process and created content for social media and website.
Freelance translator
WOW Translate
Nov 2017 - Nov 2017 (0 months)
Translated documents from Spanish to Russian and vice versa.
Pharmacist
Private Clinic Almaty
Sep 2013 - Nov 2015 (2 years 2 months)
Analyzed and recommended pharmaceutical products, provided personalized customer service, and maintained inventory.
Hostess
Club-restaurant Emotions
Sep 2012 - Jan 2013 (4 months)
Provided personalized customer service and maintained procedures.
Pharmaceutical Assistant
EUROPHARMA
Jul 2011 - Oct 2011 (3 months)
Prepared pharmaceutical formulas, controlled inventory, and provided personalized customer service.
Education
Degrees, certifications, and relevant coursework
zarina hasn't added their education
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