zarina nurkhanovaZN
Open to opportunities

zarina nurkhanova

@zarinanurkhanova

Freelancer and experienced contact center manager with a passion for photography and languages.

Kazakhstan

What I'm looking for

Looking for a challenging role that combines my passion for customer service, photography, and languages with opportunities for growth and development.

As a highly motivated and responsible individual with a strong background in customer service and contact center management, I have developed a unique set of skills that enable me to excel in fast-paced environments. With experience in the pharmaceutical industry and a passion for photography, I am confident in my ability to adapt to new challenges and learn quickly.

Throughout my career, I have demonstrated my ability to analyze data, develop reports, and improve business processes. My experience as a freelancer has also given me the opportunity to hone my skills in photography and video editing. I am a strong team player with excellent communication skills and a proven track record of achieving results.

In addition to my professional experience, I am a language enthusiast with fluency in Kazakh, Russian, English, and Spanish. I hold a Master's degree in Marketing and Commercial Management from INSA, Business, Marketing and communication school in Barcelona, Spain.

Experience

Work history, roles, and key accomplishments

SL

Contact-center manager

SK-Pharmacy, LLP

Oct 2018 - Jan 2022 (3 years 3 months)

Managed contact center operations, monitored statistical data, mentored operators, and analyzed complaints. Developed standard operating procedures and ensured ISO standards quality management system implementation.

P4

Administrator

Photostudio 40A

Nov 2017 - Jun 2018 (7 months)

Managed office operations, handled accounting, and maintained customer base. Organized photo school educational process and created content for social media and website.

WT

Freelance translator

WOW Translate

Nov 2017 - Nov 2017 (0 months)

Translated documents from Spanish to Russian and vice versa.

PA

Pharmacist

Private Clinic Almaty

Sep 2013 - Nov 2015 (2 years 2 months)

Analyzed and recommended pharmaceutical products, provided personalized customer service, and maintained inventory.

CE

Hostess

Club-restaurant Emotions

Sep 2012 - Jan 2013 (4 months)

Provided personalized customer service and maintained procedures.

AJ

Sales representative

Azadea, store of clothing Salsa jeans

Oct 2011 - Sep 2012 (11 months)

Sold products using solid arguments and maintained positive business relationships.

EU

Pharmaceutical Assistant

EUROPHARMA

Jul 2011 - Oct 2011 (3 months)

Prepared pharmaceutical formulas, controlled inventory, and provided personalized customer service.

PI

Responsible of sales department

Pharmaceutical company Inkar

Oct 2010 - Jul 2011 (9 months)

Received and issued medication orders, analyzed customer needs, and maintained inventory.

Education

Degrees, certifications, and relevant coursework

zarina hasn't added their education

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Tech stack

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zarina nurkhanova - Contact-center manager - SK-Pharmacy, LLP | Himalayas