A fully remote CX, support operations, or customer success role at a small or mid-size company, as a contractor or employee. Based in Almaty (GMT+5) and available for European or US hours. English C1, Russian native.
Looking for a job
Eva Kim
@evakim
CX and support operations leader at Beeline who increased quality-control team productivity 3.5x through automation.
KazakhstanWhat I'm looking for
At Beeline, I lead a 65-person quality control organization and transformed its processes, methodology, and operating model. I increased team productivity 3.5x through automation and process optimization.
At Eurasian Bank, I led contact center automation programs across chatbots, voice bots, and IVR, growing chatbot automation from 4% to 12%. I also launched the Quality Control function and introduced CX and project metrics.
Experience
Work history, roles, and key accomplishments
BE
Current
Head of Quality Control
Beeline
Dec 2025 - Present (10 months)
Leads a 65-person quality control organization for the contact center, transforming processes and methodology. Increased team productivity 3.5x through automation and introduced analytical reporting and intelligent sampling.
EB
Director of Digital Service
Eurasian Bank
Jun 2022 - Dec 2025 (3 years 6 months)
Led contact center inbound automation programs including chatbot, chat platform, voice bot, and IVR. Grew chatbot automation from 4% to 12%, launched the Quality Control function, and ran vendor benchmarking and pilot lifecycles.
EB
Product Manager
Eurasian Bank
Dec 2021 - Jun 2022 (6 months)
Automated inbound customer requests and deployed a voice bot on the inbound line. Built the financial-economic model, managed the IVR system and backlog, and designed the IVR tree with migration to the voice bot.
VR
Contract Work
Various Roles
Oct 2020 - Nov 2021 (1 year 1 month)
Independent contract work during a one-year relocation to Moldova.
TT
Group Lead
T-Bank (Tinkoff)
Jul 2017 - Sep 2020 (3 years 2 months)
Led a project team building an employee motivation system for 2,500+ people. Analyzed customer calls to improve processes, built development plans for 20+ staff, and ranked top 15% of 120 groups by internal rating.
Education
Degrees, certifications, and relevant coursework
RA
Russian Presidential Academy of National Economy and Public Administration
Bachelor's degree, Economics and Enterprise Management
Studied Economics and Enterprise Management at the Russian Presidential Academy of National Economy and Public Administration, graduating in 2020.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KazakhstanAuthorized to work in
Salary expectations
36k+ USD
Social media
Job categories
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