zainab qazi

Research business and market information to identify trends, opportunities, and competitive context. Synthesize findings into reports and recommendations to support business planning and management decisions.

Analysed operational and order-picking performance data to identify bottlenecks and improvement opportunities. Supported an Operations Efficiency Improvement Programme with data-led recommendations and forecasted order volumes for peak-period planning.

Improved decision-making accuracy by 20% through data analysis and evidence-based recommendations. Resolved 95% of complex data issues and managed analysis across five concurrent projects, contributing to a 15% improvement in project success rate.

Reviewed KYC documentation for individual, partnership, and corporate customers, supporting accurate and compliant onboarding. Analysed documentation and workflows to identify processing delays and operational improvement opportunities, and exceeded daily productivity targets by 20%.

Mapped and redesigned processes for a PwC-focused project, reducing turnaround time by 15% and improving productivity by 20%. Supported market research, business analysis, and data-informed recommendations.

Analysed customer feedback, survey responses, call logs, and operational data to identify customer pain points and service gaps. Developed recommendations to improve customer satisfaction and collaborated with stakeholders on query resolution and process improvement.

Used market analysis and data-driven insights to support targeted marketing plans with major organisations. Contributed to strategies associated with a 15% increase in customer acquisition and a 10% increase in market penetration.

Supported cross-selling of banking products, contributing to 22% business growth. Achieved a 25% conversion rate by identifying customer requirements and recommending relevant products.

MSc in Business Management from Queen Mary University of London, completed in January 2023.

BSc (Hons) in Economics from Royal Holloway, University of London, completed in June 2021.

Completed a Digital Marketing Course on Udemy.