Zaid Inamdar
@zaidinamdar
Audit Agent at Altruist Technologies, evaluating Vodafone chat interactions and identifying process gaps to improve service quality.
IndiaWhat I'm looking for
At Altruist Technologies Pvt. Ltd., I audit customer chats for the Vodafone Chat Process, checking that interactions follow quality standards and process guidelines.
I identify process gaps and provide feedback to improve service quality. I also prepare audit reports and maintain accurate quality records.
I received the Best Performer Award in June 2026 for my performance in the Vodafone Chat Process. I'm pursuing a B.E. in Computer Engineering after completing a Diploma in Computer Engineering.
Experience
Work history, roles, and key accomplishments
Audit Agent
Altruist Technologies Pvt. Ltd.
Jan 2025 - Present (1 year 9 months)
Audited customer chat interactions to ensure compliance with Vodafone's quality standards and process guidelines. Identified process gaps, prepared audit reports, and collaborated with team leaders to enhance process performance.
Education
Degrees, certifications, and relevant coursework
Keystone School of Engineering
Bachelor of Engineering, Computer Engineering
Currently pursuing a Bachelor of Engineering in Computer Engineering.
JSPM Polytechnic, Hadapsar
Diploma, Computer Engineering
2019 - 2022
Completed a Diploma in Computer Engineering from JSPM Polytechnic, Hadapsar (MSBTE) from 2019 to 2022.
St. Anthony High School, Camp, Pune
SSC, General
Completed 10th (SSC) from St. Anthony High School, Camp, Pune in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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