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Zahwa Ahmed

@zahwaahmed

Account Manager at MASTERS CLINICS, growing account revenue by 30% through upselling, cross-selling, and contract renewals.

Egypt

Message

At MASTERS CLINICS, I manage client relationships and grew account revenue by 30% through upselling, cross-selling, and strategic contract renewals. I also work with sales, marketing, and product teams to align client deliverables and KPIs.

At NIG NUTRITIONALS, I developed integrated marketing campaigns that increased brand engagement by 35% and managed a CRM system that improved lead conversion by 20%. I also used Power BI for market analysis and identified new product opportunities.

My earlier work at NIG NUTRITIONALS and SPLENDID PHARMA included product training, PR events, and medical sales. I also have biotechnology experience with PCR, ELISA, and DNA sequencing.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Masters Clinics

Nov 2024 - Present (1 year 11 months)

Cultivated long-term relationships with 20+ key accounts, achieving a 95% retention rate. Increased account revenue by 30% through upselling, cross-selling, and strategic contract renewals.

Customer Relationship Management Upselling Cross Selling Contract Negotiation Stakeholder Communication problem resolution Market Analysis QBR

Marketing Coordinator

NIG Nutritionals

Sep 2023 - Sep 2024 (1 year)

Developed 12+ integrated marketing campaigns, increasing brand engagement by 35%. Managed CRM system with 500+ client records, improving lead conversion by 20%.

Marketing Campaigns CRM Management Market Analysis Power BI Lead Conversion

PR & Marketing Specialist

NIG Nutritionals

Jan 2022 - Aug 2023 (1 year 7 months)

Created content calendar that boosted social media followers by 150% in 6 months. Organized 8+ PR events with 200+ attendees each and collaborated with sales to drive 25% revenue growth.

Content Strategy Social Media Marketing Press Events Sales Alignment Revenue Growth

Product Specialist

NIG Nutritionals

Jan 2021 - Jan 2022 (1 year)

Trained 15+ medical representatives on product knowledge and compliance. Presented technical product data to 50+ healthcare providers while maintaining 100% regulatory compliance.

Product Training Medical Sales Regulatory Compliance Technical Presentations

Medical Representative

Splendid Pharma

Sep 2020 - Feb 2021 (5 months)

Expanded client base by 30% through targeted B2B sales strategies. Ranked #2 in regional sales performance in Q4 2020.

B2B Sales Client Acquisition Sales Performance

Sales Outbound Officer

Etisalat Emirates

Dec 2018 - Feb 2019 (2 months)

Handled outbound sales activities for Etisalat Emirates.

Outbound Sales Telemarketing Customer Engagement

Education

Degrees, certifications, and relevant coursework

Arab Academy for Science, Technology and Maritime Transport

Master's Degree

Master's degree in progress, expected completion in 2027.

Coursera

Digital Marketing, Digital Marketing

Digital Marketing certification from Coursera in 2024.

Coursera

Business Analytics, Business Analytics

Business Analytics certification from Coursera in 2024.

Udemy

Social Media Marketing, Social Media Marketing

Social Media Marketing certification from Udemy in 2024.

Conflict Resolution, Conflict Resolution

Conflict Resolution certification from LinkedIn in 2023.

MSA University

Bachelor of Science, Medical and Pharmaceutical Biotechnology

Grade: A

Activities and societies: Graduation Projects: Cancer Research (Grade A) | ElGalaa Military Hospital Blood Bank Management (Grade A)

Bachelor of Science in Medical and Pharmaceutical Biotechnology from MSA University in 2020. Graduation projects included cancer research and blood bank management, both graded A.