Zac Sharp

As a seasoned Training & Quality Analyst, I have consistently demonstrated my ability to enhance customer engagement processes through meticulous quality assurance and effective team leadership. With a strong background in leveraging Microsoft Office to streamline training materials, I possess exceptional organization and communication skills.

In my current role at Interactions Digital Roots, I have successfully performed quality assurance reviews, managed a team of 20 agents, and created training documents to improve overall performance. I have also worked closely with developers to troubleshoot and resolve software issues.

With a Bachelor of Business Administration from Northwood University, I am confident in my ability to learn new processes and software quickly, even in a remote setting. I am a strong leader with excellent attention to detail and a passion for delivering high-quality results.