Zach Bailey
@zachbailey
Bilingual IT infrastructure and support engineer specializing in identity, endpoint, and enterprise networking.
JapanWhat I'm looking for
I’m an IT infrastructure and support engineer with roughly four years of enterprise experience across US and Japanese corporate environments. My focus spans identity management (Active Directory, Azure/Entra ID), virtualization (VMware), networking (Cisco, SonicWall), and Windows Server/Linux administration.
Since relocating to Japan in 2024, I’ve been combining that infrastructure background with Japanese-language fluency. I currently provide bilingual on-site and remote infrastructure and endpoint support at Disney Japan’s Tokyo-area headquarters, coordinating directly with global IT teams to resolve cross-region technical issues.
Earlier, I delivered Tier III-level support at RPM Technologies by administering Azure/Entra ID, Exchange, and Active Directory, building and troubleshooting Cisco network infrastructure, and configuring 3CX VoIP systems. I’ve also supported enterprise infrastructure at Northwestern Mutual using Active Directory, SCCM, VMware, and Group Policy, and handled multi-client Windows Server, SUSE Linux, and SonicWall/VPN work in an MSP environment.
Experience
Work history, roles, and key accomplishments
Deskside Engineer
Disney Japan Headquarters
Sep 2025 - Present (10 months)
Provide bilingual on-site and remote infrastructure and endpoint support to English- and Japanese-speaking staff across Windows 11, macOS, iOS, and Android. Administer Active Directory and MFA, support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint), and coordinate bilingual escalations with global IT teams to resolve cross-region issues.
Service Desk Technician, Tier III
RPM Technologies, LLC
Dec 2023 - Mar 2024 (3 months)
Delivered Tier III infrastructure support across multiple client environments, remote and on-site. Administered Azure/Entra ID, Exchange, and Active Directory, supported Cisco-based network infrastructure, configured 3CX VoIP, and directed escalation handling for Tier 1/2 staff.
Technical Support Analyst
Northwestern Mutual
Mar 2022 - Oct 2023 (1 year 7 months)
Supported enterprise infrastructure for a large internal user base across field and corporate offices nationwide. Used Active Directory, SCCM, Systrack, VMware, and Group Policy to resolve system-level issues, managed user accounts and certificates, supported VPN connectivity, and assisted with onboarding and mentoring.
Technology Support Analyst (MSP)
Digital Simplistics
Feb 2021 - Feb 2022 (1 year)
Managed and maintained Windows Server, Windows 10, and SUSE Linux infrastructure across multiple MSP client environments. Configured SonicWall firewalls and VPN connections, handled network setup and deployment, performed PC/printer/mobile/POS repair and deployment, and delivered remote support via RDP, VNC, and TeamViewer.
Education
Degrees, certifications, and relevant coursework
ARC Tokyo Japanese Language School
Japanese Language Studies, Japanese Language
2024 - 2025
Completed Japanese language studies from April 2024 to July 2025 at ARC Tokyo, supporting ongoing JLPT N1 preparation.
Metropolitan Community College Kansas City (MCCKC)
Coursework (no degree completed), Computer Science
2015 - 2017
Studied Computer Science at MCCKC from 2015 to 2017, without completing the coursework into a completed degree.
Staley High School
High School (early graduation), General Education
Graduated early from Staley High School in December 2011.
Tech stack
Software and tools used professionally
Availability
Location
JapanAuthorized to work in
Job categories
Skills
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