Yvonne Fang
@yvonnefang
Physiotherapy assistant and receptionist who blends patient-facing care, scheduling accuracy, and friendly customer service.
MalaysiaWhat I'm looking for
I’m a patient-focused Physiotherapy Assistant/Receptionist and a customer-service professional who values clear communication, calm conflict resolution, and dependable organization. As the first point of contact, I provide a consistently welcoming front-of-house experience while answering enquiries and coordinating between patients and physiotherapists.
I bring strong administration habits and practical tech comfort, handling phone calls, appointment scheduling, and day-to-day research and problem-solving with computers and digital technologies. In parallel, I’ve built my confidence in structured service and guided engagement—facilitating online community sessions with confidentiality and professional standards in mind.
My experience also includes customer service in food and beverage operations and part-time delivery work, where I stay reliable under pressure, manage payments accurately, and deliver orders safely and on schedule. Earlier, as a game designer, I contributed to visual experience, game mechanics, and user engagement systems—strengthening my ability to analyze motivation and implement practical solutions.
Experience
Work history, roles, and key accomplishments
Physiotherapy Assistant/Receptionist
Osem Care Sdn. Bhd.
Mar 2026 - Present (4 months)
Served as the first point of contact for clients, greeting patients professionally and managing front-of-house enquiries. Scheduled appointments, coordinated between patients and physiotherapists, and handled phone calls while supporting administrative tasks using digital tools.
Online Community Coordinator
Self Employed
Dec 2024 - Present (1 year 7 months)
Facilitated structured digital engagement sessions using guided dialogue and individual consultation. Ensured adherence to professional standards and confidentiality while promoting active participation.
Delivery Rider
Grab
Jun 2021 - Present (5 years 1 month)
Delivered orders on schedule and safely while using the Grab app to manage deliveries. Navigated familiar local routes, handled payments accurately, and provided customer service.
Game Designer
Dash Adventure
Jul 2023 - Feb 2025 (1 year 7 months)
Designed aspects of the game experience, including visual elements and game mechanics. Analyzed player motivation and implemented systems to drive user engagement.
Customer Service
Various Companies
Nov 2016 - Jul 2020 (3 years 8 months)
Provided prompt and friendly customer service, handling complaints and solving problems even in high-pressure situations. Coordinated orders and delivery accuracy, and also supported food and beverage operations including supervision, bartending, waitressing, and kitchen duties.
Education
Degrees, certifications, and relevant coursework
SMK Convent Bukit Mertajam
Mathematics
2011 - 2015
Studied Mathematics (STM/STPM) at SMK Convent Bukit Mertajam from 2011 to 2015. Completed customer-service-focused education/training as part of her studies.
SJKC Jit Sin 'A'
Primary Education
2009 - 2010
Attended SJKC Jit Sin 'A' for primary education from 2009 to 2010.
SJKC Pei Cheng
Primary Education
2005 - 2009
Attended SJKC Pei Cheng for primary education from 2005 to 2009.
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
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