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Yutika Bhatnagar

@yutikabhatnagar

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I deliver L2 Microsoft 365, identity, endpoint, and user support.

India

Message

I've delivered L2 Microsoft 365, identity, and endpoint support for FDJ United/Kindred Group, Quatrro Business Support Solutions, TEKsystems, Computacenter, HCL Technologies, and other enterprise environments. I manage user lifecycles, access requests, MFA, licensing, and troubleshooting across Microsoft 365 and Windows devices.

I've supported Intune enrollment, Windows Autopilot, Active Directory, Entra ID, Outlook, and remote support tools while meeting SLA targets. I also improve knowledge bases, create SOPs, mentor team members, and investigate service improvement opportunities through root-cause analysis.

Experience

Work history, roles, and key accomplishments

Senior IT Support Technician

FDJ United / Kindred Group

Mar 2026 - May 2026 (2 months)

Managed user lifecycle, Entra ID access requests, and MFA administration while delivering timely ticket resolution. Audited and optimized Knowledge Base documentation and provided L2 technical support for Microsoft 365 applications and endpoint issues.

Microsoft 365 Entra ID MFA User Administration Knowledge Base Management L2 Support Incident Management

Senior Engineer - Endpoint Management

Quatrro Business Support Solutions

Jan 2025 - Oct 2025 (9 months)

Delivered L2 support across multi-tenant Microsoft 365 environments, managing user provisioning, license assignment, access requests, and MFA administration. Supported Intune device enrollment, Windows Autopilot, and Windows endpoint troubleshooting.

Microsoft 365 Entra ID Active Directory MFA Intune Windows Autopilot Endpoint troubleshooting User Provisioning License Management

Partner Technical Advisor

TEKsystems

Mar 2024 - Aug 2024 (5 months)

Collaborated with Microsoft Support Engineers to investigate and resolve escalated support cases. Performed issue analysis, log collection, and troubleshooting for enterprise customers.

Microsoft 365 Troubleshooting Log Analysis Customer Support Escalation Management

Systems Engineer

Advanced Business & Healthcare Solutions

Dec 2022 - Jul 2023 (7 months)

Supported Microsoft 365 applications, Windows endpoints, and user-related technical issues. Monitored enterprise infrastructure using LogicMonitor and created SOPs and knowledge base documentation.

Microsoft 365 Windows LogicMonitor SOP Development Knowledge Base Incident Management

Technical Analyst

Computacenter

Nov 2021 - Sep 2022 (10 months)

Delivered L2 desktop support for enterprise users in a hybrid Windows environment. Managed user accounts, password resets, and access requests through Active Directory and Microsoft 365 Admin Center, resolving incidents using ServiceNow.

Active Directory Microsoft 365 ServiceNow L2 Support Incident Management User Administration

Senior Analyst

HCL Technologies

Feb 2020 - May 2021 (1 year 3 months)

Delivered Microsoft 365 support through phone, email, and chat for enterprise users. Performed Exchange Online user administration and mentored new team members on troubleshooting processes.

Microsoft 365 Exchange Online Outlook Troubleshooting SLA Management Mentorship

Technical Support Executive

Teleperformance

Dec 2018 - Jan 2020 (1 year 1 month)

Provided technical support for Microsoft 365 applications and end-user issues. Resolved Outlook, Microsoft Office, activation, and authentication-related incidents.

Microsoft 365 Outlook Office Troubleshooting User Support

Junior Network Analyst

Travelex India Pvt. Ltd.

Aug 2016 - Sep 2018 (2 years 1 month)

Supported Cisco routers, switches, and enterprise network connectivity. Performed firewall rule changes and monitored network performance using SolarWinds.

Cisco Networking Firewalls Solarwinds Network Monitoring