Yulu Ipo

Process invoices, expense records, and account reconciliations in Xero, maintaining accuracy and audit-readiness. Coordinate communications with suppliers and internal teams, and support management with scheduling and operational coordination.

Managed executive calendars, appointments, travel arrangements, and meetings. Liaised with vendors and coordinated online reservations, maintenance schedules, and budgeting.

Processed supplier invoices, petty cash, and daily accounting records. Managed purchasing and procurement end to end, and maintained purchasing documentation and stock records.

Managed online operations supporting more than 4,000 users. Coordinated reports, scheduling, research, and administrative projects, and supported process improvements.

Managed customer service operations while maintaining service level standards. Investigated customer concerns, coordinated resolution, and prepared complaint documentation for regulatory compliance.

Assisted customers by telephone and email on insurance policies and claims-related requirements. Reviewed insurance documentation for completeness and accuracy, and followed up on pending requirements.

Provided high-volume customer support and managed policy inquiries and customer documentation. Improved customer satisfaction through proactive communication.

Bachelor of Information Technology in Computer Information Systems, completed in 2023.

Associate Degree in Management Administration, completed in 2012.

Completed Information Security Awareness training aligned with ISO 27001 standards.

Completed Anti-Money Laundering training.

Completed Comprehensive HR Administration training.

Completed Supervisor Customer Service training.

Completed Managing a Customer Service Team course.

Completed Service Excellence Program training.

Completed English Business course.

Certified as Junior Web Developer.

Completed Fundamentals of Digital Marketing certification.

Completed Introduction to Google SEO course.