Youssef Elassal
@youssefelassal
Results-driven sales professional skilled in customer service and revenue growth.
What I'm looking for
I am a results-driven sales and customer service professional with over three years of retail and high-volume customer experience. I consistently meet sales goals through proactive engagement, upselling, and strong account management.
At Zara and Banana Republic I built customer relationships that drove repeat business and consistently achieved daily and weekly targets by recommending complementary products and supporting promotions. My recent roles included front-line service, inventory coordination, and transaction management across multiple busy locations.
I bring hands-on experience resolving customer concerns, handling objections, and using CRM and POS systems to maintain accuracy and operational efficiency. I am adaptable, having supported warehouse operations and university administration duties such as exam proctoring and committee collaboration.
I am seeking to contribute to a performance-driven sales team where I can leverage my communication, negotiation, and time-management skills to drive revenue and deliver exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Representative
Mr. Shawarma
Jul 2025 - Present (7 months)
Provide high-volume customer service across four locations, increasing average order value through upselling and resolving customer concerns to maintain retention and satisfaction.
Food Committee Member
Cape Breton University
Oct 2024 - Apr 2025 (6 months)
Collaborated with university leadership and stakeholders to discuss policies and initiatives aimed at improving student satisfaction and campus services.
Seasonal Stylist
Banana Republic
Nov 2024 - Jan 2025 (2 months)
Achieved daily and weekly sales targets through proactive customer engagement and product recommendations, processing transactions and supporting promotional campaigns.
Exam Proctor
Cape Breton University
Oct 2024 - Dec 2024 (2 months)
Ensured exam integrity by communicating procedures clearly and maintaining attention to detail and compliance during examination sessions.
Sales Associate
Zara
May 2020 - Jun 2022 (2 years 1 month)
Consistently met individual and team sales goals in a fast-paced retail environment by building customer relationships, handling objections, and converting inquiries into sales.
Education
Degrees, certifications, and relevant coursework
Cape Breton University
Bachelor's Degree, Communication
2022 - 2025
Activities and societies: Exam Proctor; Food Committee Member
Completed a Bachelor's degree in Communication at Cape Breton University, focusing on communication principles and practical applications from 2022 to 2025.
Availability
Location
Authorized to work in
Job categories
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