Youg Manik

At Patra India, I manage end-to-end US insurance operations for international clients, including policy processing, documentation review, quality checks, and operational support.

I conduct compliance reviews and audit-related activities, maintain service quality and regulatory standards, and resolve client requests through professional email support. I also prepare operational reports and analyze data using Microsoft Excel while meeting strict productivity and SLA targets.

I've worked closely with cross-functional teams to improve workflow efficiency, operational performance, and customer satisfaction.

I also train and mentor new team members on insurance processes, quality standards, and client requirements, bringing accuracy, accountability, and customer-focused service to every process.