Looking for a job

Yomasi Antonio Gonzalez Acevedo

@yomasiantoniogonzalezacev

Message

I am a dedicated Bilingual Customer Support Specialist with over 3 years of experience.

Dominican Republic

Message

What I'm looking for

I am looking for a long term working relationship.

My expertise extends to providing technical support, resolving billing issues, and addressing customer inquiries and concerns. I am also a graduate in Software Development, which equips me with a strong foundation in software development principles and a deep understanding of electronics.

I am well-versed in various programming languages, including popular ones like Python, Java, and C++, allowing me to offer a holistic and technical perspective when assisting customers. With a proven track record of excellence and a background in software development, I am well-prepared to meet and exceed your customer service needs. Let's work together to achieve exceptional results

Experience

Work history, roles, and key accomplishments

Tier 1 Customer Support

Freelance

My role as a Tier 1 Customer Support Moderator at Rockstar Games involves being the go-to person for players facing issues with their Rockstar Games accounts. I'm the first line of assistance when players need help. My tasks include aiding customers in making changes to their accounts, guiding them through the process of recovering compromised accounts.

Zendesk Customer Support