Yogita Singh

Completed 75 hours of structured training in healthcare system navigation, care transitions, continuum of care, and patient support protocols across diverse clinical settings. Enhanced patient satisfaction through targeted communication strategies across varied clinical environments, achieving a 20% improvement in patient satisfaction scores by addressing care gaps proactively. Identified and addr

Patient Navigation Program - KEVAT
•Become knowledgeable about the current health care climate and structure, including transitions of care.
•Understand how to communicate effectively with patients and families in a way that maintains dignity, autonomy, and confidentiality
•Identify what can be done to improve patient experience
•Understand confidentiality protocols, ethics in care, advanced dir

Coordinated cancer patient support activities across government and public hospitals, including emotional and moral support for patients and caregivers. Managed an internship program and helpline and updated/organized the organization’s training manual.

Working as Program Coordinator I had multiple priorities, my background has
prepared me to excel in this role. My ability to strategically plan for and achieve
task given by my Organization along with my interpersonal skill, working with
organizational norms, provided me opportunity to make me more focused and
follow all the instructions given by my organization specially dealing with Cancer
Patie

•Manage the administrative work for the organization
•Manage International volunteers account from India.
•Mailing and drafting for the company
•Meet clients according to the company requirement.

Coordinated accounts and communications for a cohort of 5–15 international volunteers participating from India, serving as the primary liaison between India and the Cape Town headquarters.

Taught poor and destitute children and provided translation support for international visitors and exchange students. Managed administration and fundraising for the NGO.

Delivered regular teaching sessions to 50+ underprivileged children and provided translation support for foreign visitors. Led administrative and fundraising efforts to support community education initiatives.

Delivered regular teaching sessions to 50+ underprivileged children as part of the foundation’s community education initiative. Provided translation support for foreign visitors and led administrative and fundraising efforts to sustain NGO operations.

•Teaching poor destitute children.
•Translator for the foreign exchange students and visitors from all over the world.
•Administration and fund raising for the NGO.

Met or exceeded monthly sales and renewal targets, earning Agent of the Year (2008) with a monthly case rate of 1.6 against set benchmarks. Recruited and developed a team of 10–20 agent advisors, driving results that led to Most Valuable Player and Recruitment Winner recognition in 2008.

•Achieving sales and renewal targets on monthly bases.
•Recruitment and development of the agent advisor.
•Train and motivate agent advisor.

Achievements during the tenure here :
Six Sigma Project (Yellow Belt).
Most Valuable Player 2008’ Recruitment Winner (2008)
Case rate champ (2008): Monthly case rate of 1.6.
Application champ (2008): Monthly 24apps.

Met or exceeded monthly sales and renewal targets and was recognized as Agent of the Year (2008). Recruited and developed a team of 10–20 agent advisors and contributed to awards such as MVP and Recruitment Winner recognition in 2008.

•Providing information on General Insurance to the customers.
•Processing of general insurance with American Express and ICICI Lombard.