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Yogita Mishra

@yogitamishra1

Technical Support Executive at Teleperformance resolving billing and payment issues and helping identify transaction errors or fraud.

India

Message

At Teleperformance, I provide technical support for billing and payment issues. I use Hendrick, Cybersource, and Payment Search to verify transactions and identify errors or fraud.

I coordinate with backend teams to resolve issues and handle escalations. I also track AHT, FCR, and CSAT, and have contributed to process improvements and team training.

At Bhoomi Education Consultancy, Wise Owl, I worked as a Tutor & Counsellor, supporting students and promoting digital tools for learning. I also planned market initiatives and developed a referral network.

My earlier work includes customer service at Indiamart, recruitment and employee well-being sessions at SSPL Consultancy, and tutoring and counselling at Study Smart.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Executive

Current

Teleperformance

Feb 2025 - Present (1 year 8 months)

Provided technical support to customers on billing and payment-related issues, using tools like Hendrick, Cybersource, and Payment Search to verify transactions and identify errors or fraud. Coordinated with backend teams for timely resolution and maintained high service metrics.

Hendrick CyberSource Payment Search CRM Ticketing Systems Technical Troubleshooting Billing Fraud Detection AHT FCR CSAT Process Improvement Teamwork Communication Skills Conflict Resolution

Tutor & Counsellor

Bhoomi Education Consultancy, Wise Owl

Jan 2022 - Jan 2025 (3 years)

Planned and executed strategic market initiatives and developed a strong referral network to drive business growth. Promoted digital tools to enhance learning and ensured ongoing user support and satisfaction.

Strategic Planning Referral Networking Digital Tools User Support Instructional Methods Classroom Activities

Freelancer Customer Service Associate

Indiamart

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted buyers via calls, verified and updated information on the IndiaMART portal, and responded to inquiries by reviewing past interactions. Conducted research to ensure data accuracy in buyer communications.

Customer Service Data Verification Research Communication Skills Problem Solving

HR Executive

SSPL Consultancy

Jan 2020 - Dec 2022 (2 years 11 months)

Managed end-to-end recruitment for MNCs, SMEs, and local businesses, delivering services such as permanent hiring, contract staffing, and strategic HR planning. Recruited interns for key domains and conducted employee well-being engagement sessions.

Recruitment Contract Staffing Strategic HR Employee Engagement Talent Alignment Wellbeing Sessions

Tutor And Counsellor

Study Smart

Jan 2018 - Dec 2020 (2 years 11 months)

Promoted the institution through seminars, campaigns, and meetings, leading to increased student enrollment and sales. Connected with clients, utilized market trends, and aligned offerings with customer needs to convert leads and close deals.

Marketing Sales Lead Conversion Client Relationships Market Trends Communication Skills