YNG Rich

I’m a results-driven Customer Service Specialist with proven experience delivering high-quality customer support in fast-paced, customer-focused environments. I manage customer enquiries, resolve complex issues, and provide professional support across email, live chat, and phone.

I’ve assisted customers online using WhatsApp and social media, helping with product enquiries by providing clear, professional information. I’m a strong communicator with excellent problem-solving abilities and a customer-first approach.

I enjoy working independently in remote and international teams, while consistently improving customer satisfaction and building strong client relationships. I’ve also trained through a customer service-focused diploma and call center customer care and telephone etiquette.