Open to opportunities

Yesha James

@yeshajames

Message

Reliable candidate with strong problem-solving and communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to utilize my problem-solving skills and offers opportunities for growth in a supportive environment.

I am a dedicated individual with a strong background in problem-solving and time management. My experience includes working with the Ministry of Local Government and Community Development, where I collected vital community information, demonstrating my ability to engage respectfully with residents. Additionally, I have honed my customer service skills at Teleperformance, where I handled inbound calls and resolved fraudulent cases, showcasing my keen insight and decision-making abilities.

Currently, I am pursuing a B.Sc. in International Relations at the University of the West Indies, Mona. My involvement in various extracurricular activities, such as serving as Master of Ceremonies for events and holding leadership roles in Mary Seacole Hall, reflects my strong public speaking and organizational skills. I am committed to cultivating positive relationships and exceeding goals in every endeavor I undertake.

Experience

Work history, roles, and key accomplishments

Office Attendant / Receptionist

University of the West Indies, Mona

Feb 2024 - Present (1 year 4 months)

Provided administrative support and managed reception duties at the Mary Seacole Hall Office. Handled inquiries and maintained an organized office environment.

Administrative Support Reception Duties Office Management Communication Data Entry Microsoft Office

Cultural Affairs Chairwoman

University of the West Indies, Mona

Jan 2024 - Present (1 year 5 months)

Appointed as the Cultural and Entertainment Affairs Chairwoman for Mary Seacole Hall. Responsible for planning and overseeing cultural and entertainment events.

Event Planning Leadership Project Coordination

Customer Service Representative

Teleperformance

Dec 2021 - Present (3 years 6 months)

Handled inbound customer service calls for five months, resolving customer inquiries efficiently. Transitioned to client operations, where fraudulent cases were solved using keen insight and decision-making skills.

Customer Service Inbound Problem Solving Communication Data Analysis

Community Information Collector

Ministry of Local Government and Community Development

Jan 2019 - Present (6 years 5 months)

Collected information on streetlight conditions and healthcare issues within the community. Approached residents respectfully to gather necessary data for the Youth Summer Employment Program.

Data Collection Community Engagement Communication Public Relations

Master of Ceremonies

University of the West Indies, Mona

Served as Master of Ceremonies for the Mary Seacole Hall's "Orator Competition" and "Coffee Expressionz" events in 2023. Demonstrated strong public speaking and event coordination abilities.

Public Speaking Event Coordination Communication Presentation Skills

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Bachelor of Science, International Relations

Activities and societies: Master of Ceremonies (MC) for Mary Seacole Hall’s “Orator Competition” 2023 and “Coffee Expressionz” 2023. Cultural and Entertainment Affairs Chairwoman (2024-2025) and Office Attendant / Receptionist (Feb 2024 -2025) for Mary Seacole Hall.

Currently pursuing a Bachelor of Science degree in International Relations. Engaged in academic studies and extracurricular activities at the university.