Open to opportunities

Yemi User

@yemiuser

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Technical Support and Systems Analyst delivering cloud, cybersecurity, and IT operations.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can lead IT operations, deliver technical support, implement cloud/cybersecurity solutions, and improve processes within collaborative, growth-oriented teams.

I am a results-driven Technical Support and Systems Analyst with over five years of hands-on experience delivering IT, customer, and technical support across diverse environments. I have implemented cloud solutions, managed IT infrastructure and unified communications, and improved operational efficiency while supporting remote operations and call center deployments.

My background includes systems administration, network management, cybersecurity practices, and data coordination, backed by Google certifications and practical experience in procurement, vendor coordination, and staff training. I prioritize clear communication, documentation, and measurable outcomes to ensure reliable service delivery.

Experience

Work history, roles, and key accomplishments

Customer/Technical Support Agent

Spotter Labs

Jun 2025 - Oct 2025 (4 months)

Provided real-time remote support to U.S. drivers on load, routing, and system issues, maintained accurate logs and performance reports, and streamlined issue resolution with operations and safety teams.

Remote Technical Support Dispatch Coordination Troubleshooting Documentation CRM Driver Relations performance reporting

Systems Analyst

Miraloyd Global Consult Ltd

Jan 2023 - Oct 2025 (2 years 9 months)

Managed installation, configuration, and maintenance of computer systems and networks, administered cloud services and IT infrastructure, and maintained comprehensive systems and asset documentation.

Systems Administration Cloud Services Network Management Documentation LAN WAN Access Control

Principal IT Officer

MUAT Fleet Ltd

Jan 2022 - Jan 2023 (1 year)

Led IT procurement and installations for government contracts and supervised call center setup and training, ensuring compliance with standards and timely delivery.

Procurement Technical Training Troubleshooting Project Delivery & Compliance

IT Analyst (NYSC)

Digital Bridge Institute

Jan 2018 - Jan 2019 (1 year)

Performed network maintenance, troubleshooting, and system repairs while delivering staff training on software packages to improve operational effectiveness.

Maintenance Troubleshooting System Repair Training Software support Technical Documentation HelpDesk+

IT Technical Support Officer

Digital Bridge Institute

Jan 2016 - Dec 2016 (11 months)

Installed, repaired, and maintained institute devices, networks, and software and provided standby technical support during training sessions and exams.

Software Maintenance Technical Support Exam Support Troubleshooting