Yazmine Soto

Processed payroll for 20 employees and managed parking registrations for students and staff, including tracking fees and voided tickets. Handled incoming calls, processed invoices, and oversaw 10 student workers, ensuring smooth office operations.

Managed payroll for 95 employees and processed invoices, maintaining detailed spreadsheets for attendance and HIPAA training. Prepared onboarding and termination packets, handled incoming calls, and ensured office maintenance.

Developed and maintained HR filing processes and I-9 binders, overseeing talent acquisition from phone screening to offer letters and background checks. Managed new hire onboarding in HRIS, conducted 30-day check-ins, and assisted with payroll system transitions and termination investigations.

Managed HR inbox, assisted a team of six, and handled comprehensive onboarding tasks including I-9 verifications and badge issuance. Performed extensive data entry for new hires, pay changes, and resignations, and tracked COVID-19 vaccinations for compliance.

Managed high-volume communication, handling up to 75 calls, texts, and emails daily from prospective students. Successfully enrolled students into various programs and maintained detailed tracking of all enrolled individuals.

Provided front-line HR support, creating new hire packets and orientation folders, and managing incoming calls. Assisted with file restructuring, developed a new I-9 process, and supported salary increase mailings and offer letter generation.

Managed high-volume incoming calls, transferring to appropriate departments and resolving member issues. Assisted members with debit card printing, statement requests, and address updates, while also managing a bad address mailing list.

Addressed employee inquiries regarding HR, retirement, benefits, and payroll, ensuring adherence to company policies. Managed incoming mail, updated employee mailing addresses, and trained new team members on policies and processes.

Coordinated training schedules by confirming instructor availability and managing online reservation systems. Prepared training materials, including sign-in sheets and certificates, and maintained comprehensive spreadsheets of upcoming trainings.

Scheduled pre-employment screenings and managed full employee life cycle tasks from creating personnel files to processing terminations. Maintained employee records, issued ID badges, and supported the HR department with data entry and administrative duties.

Managed warehouse operations, including picking and packing lottery orders from a computer terminal. Conducted inventory control, received and inspected materials, and maintained organized storage spaces.

Provided customer service to borrowers, handling incoming and outgoing calls while maintaining confidentiality of client records. Obtained necessary documents and employment verifications, collaborating with a team to meet monthly loan submission goals.

Currently pursuing a Bachelor of Arts in Business Administration. This program focuses on developing comprehensive business skills and knowledge.

Completed an Associate's degree, gaining foundational knowledge in various academic areas. This program prepared me for further higher education.

Graduated with a high school diploma in 2014. This foundational education provided essential academic skills and prepared me for college.