At Getronics, I provide Level 2 support for end users, diagnosing complex hardware, software, operating system, and network issues. I investigate escalated incidents and perform root cause analysis to identify longer-term solutions.
I support Microsoft 365 services and Azure Active Directory user administration, and manage Active Directory accounts, access, and group membership. I also configure and deploy Windows workstations, laptops, and peripherals.
Previously, as an Analyst L1 - Operations at Getronics, I supported end users through phone, email, chat, and ticketing systems. I diagnosed common technical issues, set up workstations, and logged incidents and service requests while following SLA requirements.
At Qi Malaysia, I provided day-to-day IT support and maintained employee devices, accounts, and IT asset records. Earlier, as a Computer Hardware Technician at Lee Service Provider, I diagnosed and repaired computer issues, upgraded hardware, and configured network devices.
