At Ares & Co, I work on strategy and operations for financial services, from diagnostics to cross-functional delivery. For an affinity mutual insurer, I helped resize the call center and deploy an AI chatbot for simple requests; the call answer rate rose from 60% to 85% within one year.
My other work includes redesigning operating models, improving performance steering, and assessing AI adoption under GDPR. At AJMG Expertise, I identified €1.3M in additional net banking income through scenario modeling, and at Nouvelles Donnes I conducted geomarketing and competitive analysis for a mutual bank.
