Open to opportunities

Yasmin Pimentel

@yasminpimentel

I build AI-assisted customer success operations, dashboards, and workflows that improve retention and business decisions.

Zimbabwe

Message

What I'm looking for

I'm looking to apply Customer Success, data analysis, and AI-assisted process improvement skills to strengthen customer outcomes, operational efficiency, and strategic decision-making.

At FOKUS, I monitor customer KPIs and Health Score metrics, improve onboarding and review processes, and drive retention, engagement, and long-term account growth.

Previously at ENEWAY, I developed an AI-powered dashboard that generated strategic insights for data-driven decisions. I managed lifecycle KPIs, led customer onboarding sessions, and coordinated cross-functional projects.

I use Power BI, Generative AI, and Agile methods to optimize processes, strengthen customer success strategies, and turn operational data into actionable decisions.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Fokus

Jan 2026 - Present (7 months)

Monitors KPIs and Health Score (MoS) metrics to ensure customer success and account performance. Designed and implemented a new customer performance analysis framework to improve decision-making and drive retention.