Looking for a job

Yash Kumar

@yashkumar2

Message

I have worked 6+ years in Operations, 1+ years as an EA at a high-growth AI start-up.

India

Message

What I'm looking for

I am looking for a role that will allow me to use my Operations experience as well as my analytical skills.

· 1 + years experience as an Executive Assistant at an AI Start-up.

· Bringing over 3 years of experience in remote customer service, specializing in credit analysis within the financial sector.

· Excelled as a Senior Credit Specialist at American Express, ensuring accurate resolution of credit reporting disputes.

· Proficient in managing high volumes of cases per hour while maintaining virtual work efficiency.

· Demonstrated ability to collaborate with cross-functional teams to investigate and resolve customer queries effectively.

· Skilled in data analysis using tools like MATLAB and Python Libraries for visualization.

· Knowledgeable in areas of data extraction, analysis, and visualization, with a certification in IBM Data Science.

· Successfully achieved a high success rate in predicting spacecraft launch rates using machine learning models in Capstone project.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Speechify

Jul 2024 - Present (1 year)

Assisted in several different areas such as Recruitment, Marketing, Link Building etc.

Lead Generation Link Building Recruitment Executive Assistant

Senior Credit Specialist

American Express

May 2019 - Oct 2023 (4 years 5 months)

• Spearheaded the review of customer financial information and adeptly resolved credit reporting disputes as a vital member of the Credit Bureau Unit (Back Office) team.
• Exceeded targets by consistently achieving high CPH (Cases per hour) while working remotely since March 2020, showcasing exceptional virtual productivity.
• Ensured precision in all tasks, navigating complex regulatory landscape

Data Entry Credit Cards Customer Management Customer Support Back Office Operations

Assistance Coordinator

Allianz Partners

Jun 2018 - Present (7 years 1 month)

• Operated efficiently within the demanding Roadside Assistance inbound call center, skillfully handling high call volumes during peak periods.
• Employed effective communication strategies with customers, proficiently probing for faults and expeditiously dispatching services to address their needs promptly.
• Collaborated seamlessly with other departments, actively acquiring essential customer da

Customer Service Call Center Support Coordination Insurance