· Bringing over 3 years of experience in remote customer service, specializing in credit analysis within the financial sector.
· Excelled as a Senior Credit Specialist at American Express, ensuring accurate resolution of credit reporting disputes.
· Proficient in managing high volumes of cases per hour while maintaining virtual work efficiency.
· Demonstrated ability to collaborate with cross-functional teams to investigate and resolve customer queries effectively.
· Skilled in data analysis using tools like MATLAB and Python Libraries for visualization.
· Knowledgeable in areas of data extraction, analysis, and visualization, with a certification in IBM Data Science.
· Successfully achieved a high success rate in predicting spacecraft launch rates using machine learning models in Capstone project.
