Open to opportunities

Punam Chetry

@punamchetry

Message

Experienced HR Generalist Manager with a focus on talent management.

India

Message

What I'm looking for

I am looking for a role that fosters professional growth and values employee engagement.

I am an HR Generalist Manager with extensive experience in overseeing the full-cycle recruitment process and managing employee relations. My journey in human resources has equipped me with the skills to align recruitment strategies with company culture and needs, ensuring a seamless onboarding experience for new hires. I take pride in administering employee benefits programs and supporting performance management initiatives, which have significantly improved employee retention and satisfaction.

Throughout my career, I have developed and implemented HR policies and procedures that foster a positive workplace culture. My role at Virtual Interactive Solutionz has allowed me to partner with department heads to identify training needs and support professional development initiatives. I have successfully facilitated team-building activities and conducted exit interviews to enhance employee engagement and retention strategies.

With a strong background in quality assurance and data management, I have honed my analytical skills to inform recruitment and retention strategies effectively. I am passionate about creating a supportive work environment and implementing training programs that enhance employee skill sets and productivity.

Experience

Work history, roles, and key accomplishments

Current

Hr Generalist Manager

Current

Virtual Interactive Solutionz Pvt. Ltd

Apr 2024 - Present (1 year 1 month)

Oversee the full-cycle recruitment process, manage onboarding, provide HR policy guidance, administer employee benefits, support performance management, and conduct exit interviews. Maintain compliance with labor laws and partner with department heads for training needs.

Recruitment Onboarding Employee Relations Performance Management HR Policies Payroll Processing Employer Benefits Compliance Conflict Resolution

Senior Hr Generalist

Chai Chun

Feb 2023 - Apr 2024 (1 year 2 months)

Managed recruitment, onboarding, and induction processes. Developed HR policies, maintained employee records, processed payroll, and conducted exit interviews. Organized employee engagement activities and handled grievances.

Recruitment Onboarding HR Policies Payroll Management Employee Engagement Grievances Data Management Employee Retention Policy Development

Senior Quality Analyst

Unacademy

Feb 2022 - Nov 2022 (9 months)

Facilitated root cause analysis, conducted quality audits, and collaborated with departments to resolve quality issues. Developed training materials and managed vendor relationships.

Quality Assurance Root Cause Analysis Auditing Training Development Vendor Management Process Improvement Data Analysis Compliance Reporting Team Collaboration

Senior Quality Analyst

Tech Mahindra

Jul 2018 - Feb 2022 (3 years 7 months)

Conducted audits, provided training, and reported on quality metrics. Developed quality assurance documentation and maintained training materials for new team members.

Auditing Data Management Training Reporting Process Improvement Client Communication Quality Documentation Team Leadership

Health Insurance Specialist

Wipro

Oct 2015 - Feb 2017 (1 year 4 months)

Managed healthcare client relationships, resolved issues, negotiated contracts, and provided tailored product demonstrations. Ensured client satisfaction and retention.

Client Management Contract Negotiation Problem Solving Product Demonstrations Relationship Building Customer Retention Communication Reporting Needs Analysis Service Delivery

Senior Quality Analyst

Aegis

Nov 2010 - Oct 2014 (3 years 11 months)

Led process improvement projects, conducted audits, and provided training on quality standards. Fostered a culture of quality and excellence within the team.

Process Improvement Auditing Training Data Analysis Team Leadership Reporting Feedback Quality Risk Management

Customer Care Consultant

24/7 Customer Service Pvt. Ltd.

Aug 2008 - Apr 2010 (1 year 8 months)

Resolved customer concerns, documented interactions, and provided timely solutions. Collaborated with team members to achieve performance goals and maintain high service standards.