Open to opportunities

Yash khanna

@yashkhanna

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Business professional and retail operations leader driving revenue growth and team performance.

United Kingdom

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What I'm looking for

I’m seeking a sponsored Skilled Worker role where I can use my MBA, retail operations, and business-development experience to drive revenue growth, lead teams, and apply data-driven analysis to improve customer engagement and performance.

I’m a results-driven business professional with an MBA and 10+ years of cross-sector experience across retail operations, business development, customer service, and team leadership. I’m focused on turning strategy into measurable outcomes—especially revenue growth, customer engagement, and stronger team performance.

In my most recent role, I managed a team of 75 volunteers and helped build a high-performing culture through training, motivational approaches, and open communication. I also developed growth strategies across a 3-store network, contributing to a 25% increase in store locations, £100,000 in annual sales, and a 57% increase in store sales revenues (2022–23), while training and onboarding improvements increased productivity and reduced errors.

Experience

Work history, roles, and key accomplishments

PhD Proposal Development

Self-Directed

Oct 2024 - Apr 2026 (1 year 6 months)

Developing and submitting a research proposal for a funded PhD exploring the effect of AI integration in fitness wearables on consumer engagement and usage behaviour. Conducting an independent literature review and research design with academic rigour.

literature review Research Design Academic Consumer Research AI Research

Retail Specialist

Leeds Hospitals Charity

Jun 2021 - Oct 2024 (3 years 4 months)

Managed a team of 75 volunteers and implemented training and conflict-resolution initiatives to improve morale and reduce conflicts. Drove store growth across a network of 3 stores, including higher sales and new store locations.

Volunteer Management Team Leadership Conflict Resolution Retail Operations Marketing Strategy Stakeholder Communication Employee Engagement

Global Student Ambassador

Leeds Beckett University

Dec 2020 - May 2021 (5 months)

Implemented meet-and-greet services for incoming students, improving satisfaction ratings. Engaged prospective students and parents during open days and streamlined onboarding to reduce administrative errors.

Meet and Greet Onboarding Stakeholder Communication Service Delivery

Assistant Business Developer

News Makers Kota

Mar 2019 - Oct 2020 (1 year 7 months)

Implemented targeted marketing campaigns to increase new client acquisition. Conducted market research to identify opportunities, generating more sales leads and producing streamlined operations reporting.

Marketing Campaigns Market Research Business Development Sales Lead Generation Operations Reporting

Client Service Representative

Choice Supply Chain Pvt. Ltd.

Oct 2018 - Feb 2019 (4 months)

Coordinated resources to reduce project delays and ensured timely project execution. Resolved vendor and client service issues, maintained stakeholder communication, and improved client satisfaction.

Client Services Stakeholder Communication Project Coordination Issue Tracking Service Improvement

Customer Service Representative

IndiGo Airlines (InterGlobe Aviation)

Feb 2011 - Oct 2012 (1 year 8 months)

Supervised airport operations across check-in counters, boarding gate, ramp, and holds to reduce boarding time. Completed post-flight administration for passenger counts and baggage reconciliation, and performed pre-flight safety checks.

Customer Service Airport Operations Boarding Gate Coordination Ramp Holds Operations Post Flight Administration Passenger Counting