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Yaneris Dupres

@yanerisdupres

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Team Lead Supervisor at Fiserv specializing in financial reporting and process improvement.

United States

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What I'm looking for

I’m looking to lead documentation and reporting work at a fast-paced company, using financial data analysis and strategic planning to streamline operations, improve customer satisfaction, and deliver high-quality support.

I’m a Results-driven Team Lead Supervisor at Fiserv, focused on financial data analysis, strategic reporting, and improving decision-making. I’ve worked across client support, transaction analysis, and documentation to strengthen service quality and customer satisfaction.

In my current Documentation Team Lead Supervisor role (Nov 2025 - Present), I manage and monitor team workloads to ensure quality and timely completion of tasks. I create and implement strategies to improve team morale and motivation, and I assist with developing new processes and procedures to streamline operations.

Previously, as a Client Services Analyst and Sr Associate II - Client Support Specialist Tier 2, I analyzed financial data, handled employee inquiries, and resolved product or service issues through phone, email, and chat. I also maintained detailed records using ticketing systems such as Zendesk and Salesforce, and I earned a Professional UX Design Certificate through Google Coursera.

Experience

Work history, roles, and key accomplishments

Current

Documentation Team Lead Supervisor

Current

Fiserv

Nov 2025 - Present (8 months)

Lead documentation and reporting efforts, creating strategies to improve team morale and implementing new processes and procedures. Analyze data and customer feedback, manage team workloads, and ensure compliance with company policies.

Microsoft Excel Microsoft Teams Microsoft Word financial data analysis Strategic Reporting Strategic Planning Process Improvement Data Analysis Customer Feedback Analysis Team Management Compliance

Client Services Analyst

Fiserv

Aug 2023 - Nov 2025 (2 years 3 months)

Analyze financial data and prepare reports to support decision-making, while monitoring changes in accounting rules and regulations. Respond to employee inquiries and manage customer communications and ticket records using Zendesk and Salesforce.

financial data analysis Reporting Regulatory Accounting Rules Monitoring Zendesk Salesforce Ticketing Systems Email Support Record keeping

Client Support Specialist Tier 2

Fiserv

Feb 2022 - Aug 2023 (1 year 6 months)

Analyze financial data to identify trends and areas for improvement, and train new customer service representatives on policies, procedures, and best practices. Handle Tier 2 customer inquiries via phone, email, and chat, resolving issues by clarifying complaints and offering solutions.

financial data analysis Trend Analysis Training Customer Service Phone Support Email Support Chat Support Issue Resolution Training Policies

Merchant Transaction Analyst

Greensky Trade Credit

Feb 2020 - Mar 2021 (1 year 1 month)

Review and process customer transactions with attention to accuracy and compliance. Manage multiple priorities simultaneously while maintaining detail-oriented processing.

Transaction Processing Accuracy Compliance Attention To Detail

Customer Service Agent

Greensky Trade Credit

Dec 2018 - Feb 2020 (1 year 2 months)

Provide customer support by answering inquiries via phone, email, and chat and resolving product or service issues by clarifying customer complaints and offering solutions. Conduct outbound calls to follow up on purchases and provide additional support.

Customer Service Phone Support Email Support Chat Support Issue Resolution Outbound Calling