Yand Isaacs

Conducted lead generation cold calls to homeowners and set appointments. Completed over 400 calls daily, improving sales script efficiency and accuracy.

Conducted lead generation cold calls to homeowners and set appointments. Completed over 400 calls daily, improving sales script efficiency and accuracy.

Conducted lead generation cold calls to homeowners and set appointments. Completed over 400 calls daily, improving sales script efficiency and accuracy.

Coordinated international shipments and optimized transportation using TMS tools. Applied FIFO and FEFO methodologies for inventory control and managed SAP modules for logistics updates.

Coordinated international shipments and optimized transportation using TMS tools. Applied FIFO and FEFO methodologies for inventory control and managed SAP modules for logistics updates.

Provided remote technical support for Windows, Mac, Android, and iOS users. Resolved over 90% of cases on first contact, improving customer satisfaction and retention.

Sold medical equipment and monitored real-time shipments. Implemented up-selling strategies and logistical solutions, and conducted location research for product delivery.

Provided personalized customer service for account activity and payments. Supported online casino platforms and chat room users.

Handled reservations for Choice Hotels chain and provided personalized assistance to locate hotels in various U.S. and Eastern European cities. Processed credit card payments for bookings.

Rapidly processed sports bets and payments. Managed withdrawals, top-ups, and account activity, delivering comprehensive customer service in high-demand environments.

Supported inventory control and logistics of automotive parts. Organized inbound and outbound product flow in the warehouse.

Completed a postgraduate program in higher education.

Earned a degree in International Business and Logistics.

Completed a bachelor's degree in Business Administration and Finance.