Yana Avramova
@yanaavramova
I coordinate commercial operations, financial administration, and customer service across transport and utilities.
GermanyWhat I'm looking for
At BRUNATA-METRONA, I manage regional customer communication, order processing, consumption data collection, meter-reading schedules, claims, and cross-departmental task tracking.
Previously at DHL Freight and MoneyGram Payment Systems, I audited transport compensation, reconciled accounts, processed financial transactions, and supported customers in German and English. I bring a business administration background, financial accounting capability, and experience with ERP and TMS systems.
Experience
Work history, roles, and key accomplishments
Commercial Customer Service Specialist
BRUNATA-METRONA GmbH & Co. KG
Apr 2024 - Present (2 years 7 months)
Manages regional customer communications, order processing, and administrative correspondence. Coordinates consumption data collection processes and oversees meter reading schedules.
Processed and audited semi-automated compensation for transport subcontractors. Verified delivery receipts and proof-of-delivery documents, and reconciled account balances with subcontractors and clients.
Sales Associate & Customer Support Representative
MoneyGram Payment Systems Inc.
Aug 2014 - Sep 2022 (8 years 1 month)
Executed daily financial transactions and handled high-volume cash and card operations. Provided bilingual customer support and complaint management in German and English.
Front Desk & Administrative Assistant
Hotel Adler
Dec 2012 - Aug 2014 (1 year 8 months)
Managed front desk operations, customer communications, and booking portals. Maintained primary accounting records, invoicing, and administrative scheduling.
Education
Degrees, certifications, and relevant coursework
University of Wales Institute, Cardiff
Master of Science (M.Sc.), Business Administration
2010 - 2011
Master of Science in Business Administration with specializations in International Business and Marketing.
Varna Free University Chernorisets Hrabar
Bachelor of Science (B.Sc.), Business & Tourism Management
2005 - 2010
Bachelor of Science in Business and Tourism Management.
High School of Economics Dr. Ivan Bogorov
Vocational Qualification, Accounting
2000 - 2005
Vocational qualification in Accounting and high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
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