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Ewa Hankus

@ewahankus

Customer Service Representative at Penumbra Europe GmbH, handling SAP orders, invoicing, returns, and customer inquiries.

Germany

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What I'm looking for

I'm pursuing a commercial role focused on accounting, building on my recent training in payroll and accounts receivable and payable bookkeeping.

At Penumbra Europe GmbH, I handled customer and order management in SAP, including master data maintenance, invoicing, returns, and complaints.

I followed up on orders and delivery status using SAP, UPS, and InQontact, and clarified cases involving lost goods and inventory discrepancies. I also supported colleagues with complex process questions and their onboarding.

At Medtronic Poland SSC, I processed and monitored orders in SAP, maintained customer and product data, and worked with internal teams to support accurate order handling. I also trained and onboarded new employees.

Earlier, I processed administrative requests and money transfers at Deutsche Bank Kredit Service GmbH, and organized office operations at Firm.info GmbH. I’m now pursuing a commercial career direction focused on accounting, with recent training in payroll and accounts receivable and payable bookkeeping.

Experience

Work history, roles, and key accomplishments

Lohn- und Gehaltsbuchhalter

Steuer-Fachschule Dr. Endriss

Feb 2026 - May 2026 (3 months)

Completed training as a payroll and salary accountant.

Debitoren-/Kreditorenbuchhaltung: Grundlagenkurs

Steuer-Fachschule Dr. Endriss

Dec 2025 - Jan 2026 (1 month)

Completed a foundational course in accounts payable and receivable accounting.

Customer Service Representative

Penumbra Europe GmbH

Feb 2019 - Jul 2025 (6 years 5 months)

Managed order and customer management in SAP, including master data maintenance, invoicing, and returns processing. Served as an interface between customers, field sales, shipping, finance, and procurement in German and Polish.

SAP Customer Service Order Management Invoicing Returns Processing Master Data Communication Skills

Customer Care Representative

Medtronic Poland SSC

Jan 2016 - Oct 2018 (2 years 9 months)

Processed and monitored orders in SAP, including open order book and delivery blocks. Communicated with front office, field sales, and internal teams to ensure correct order processing.

SAP Order Processing Customer Service Communication Skills Data Management

Sachbearbeiterin im Auszahlungs- und Kreditsicherheitenteam

Deutsche Bank Kredit Service GmbH

Nov 2013 - Nov 2015 (2 years)

Handled administrative and process-oriented processing of orders and money transfers. Verified incoming documents, credit collateral, and customer inquiries for plausibility and accuracy.

Administration Document Processing Credit Customer Service Attention To Detail

Vorstandsassistentin-Office Manager der Niederlassung

Firm.info GmbH

Apr 2011 - Oct 2013 (2 years 6 months)

Organized daily office operations and administrative processes. Planned and coordinated meetings and business trips, created invoices, and managed cash.

Office Management Administration Meeting Coordination Invoicing Cash Management