Yamini Jangid

Served as primary liaison among founder, internal teams, and external stakeholders including the US IRS, managing sensitive correspondence and documentation. Managed calendars and inboxes across time zones, prepared reports and minutes, and coordinated with the IRS for EINs and tax forms.

Supported senior management and CEO in credit control, executive assistance, and admin roles, improving service efficiency by 18%. Managed CEO's calendar, invoicing, expense tracking, timesheet verification, and employment contracts.

Handled 50 inbound and outbound customer interactions daily for a US telecom provider, reducing escalation rates by 20%. Created orders, upsold, and documented interactions in CRM, achieving 80% of sales targets and 94% first-call resolution.

Served as primary contact for key international accounts, coordinating scheduling and correspondence for senior leadership. Converted client enquiries into confirmed orders and coordinated cross-time-zone meetings, achieving 78% conversion rate.

Converted international buyer leads into confirmed export orders and built long-term relationships with overseas buyers. Tracked order pipelines and timelines in Excel, reporting status to senior management.

Managed diaries, scheduling, and documentation for senior management across two textile export businesses, improving administrative efficiency by 15%. Managed client and vendor correspondence, prepared invoices, and followed up on payments.

Managed diaries, scheduling, and documentation for senior management across two textile export businesses, improving administrative efficiency by 15%. Managed client and vendor correspondence, prepared invoices, and followed up on payments.

Grade: A

Completed a Generative AI Bootcamp with Grade A, focusing on AI applications and tools.