At Amazon GREF, I directed data analysts to extract insights from data captured through Amazon AI enablers, including AZA, Party Rock, and Cedric. I used Python, SQL, and predictive analytics to examine patterns and assess ticketing KPIs and service performance across APAC, EMEA, and AMER.
At Fidelity International, I led an enterprise-wide IAM transition from Broadcom to PING Identity, including moving retail users to cloud-based PING Fed MFA and enabling SSO for partner firms. At Crocs & Hey Dude, I helped launch the Hey Dude product line in India using Adobe Commerce, expanding marketplace reach by 37%.
