Open to opportunities

Yaiza Smith

@yaizasmith

Message

I convert customer needs into sales through multilingual consultative support.

Germany

Message

What I'm looking for

I'm seeking a part-time, fully remote role in sales support, customer success, appointment setting, SDR, or bilingual account support, with the opportunity to make a long-term commitment.

I've built more than 10 years of customer-facing experience across premium fashion retail, hospitality, marketing support, and store leadership. At Sergent Major GmbH, I led a multicultural sales team, resolved client escalations, and used consultative conversations to drive purchases and upselling.

At G-Star R-Stores GmbH, I delivered tailored styling consultations, built long-term client relationships through follow-up, and consistently met and exceeded monthly sales targets.

Alongside this work, I supported A.S. Fit Professionals remotely by managing client communication, tracking leads and follow-ups, coordinating appointments, and optimizing Facebook Ads for lead generation.

I'm fluent in Spanish, German, and English, with intermediate Italian, and I'm preparing to return to part-time remote sales and customer-facing work with long-term commitment potential.

Experience

Work history, roles, and key accomplishments

Store Manager

Sergent Major GmbH

Jan 2020 - Dec 2020 (11 months)

Served as primary point of contact for client interactions, resolving issues with empathy and professionalism. Led and trained a multicultural sales team to meet KPI targets, managed inventory and visual merchandising.

Consultative Selling Objection Handling Team Leadership Inventory Management Visual Merchandising Cash Reconciliation KPI Management

Marketing & Administrative Assistant

A.S. Fit Professionals

Oct 2018 - Dec 2019 (1 year 2 months)

Managed inbound and outbound client communication across email and social media, tracked leads and follow-ups, and coordinated appointments independently. Created and optimized Facebook Ads campaigns for lead generation.

Facebook Ads Social Media Management Appointment Setting Digital Communication Spreadsheets

Sales Assistant

G-Star R-Stores GmbH

Feb 2018 - Oct 2019 (1 year 8 months)

First point of contact for clients in a premium fashion retail environment, conducting tailored styling consultations and needs assessments to drive cross-selling and upselling. Built long-term client relationships and consistently met monthly sales targets.

Consultative Selling Cross Selling Upselling Customer Relationship Management Needs Assessment

Service & Bar Staff

Berliner Bar

May 2014 - Aug 2018 (4 years 3 months)

Delivered high-quality, high-volume client service in a fast-paced hospitality environment, managing orders, cash handling, and guest concerns with accuracy and professionalism.

Customer Service Cash Handling Order Management Hospitality

Sales Consultant

Salon Zoily's

Jan 2012 - Apr 2014 (2 years 3 months)

Welcomed clients, conducted needs assessments, and scheduled service appointments. Maintained client records and followed up to encourage repeat bookings.

Customer Service Needs Assessment Appointment Scheduling Client Records