At Amazon Web Services, I provided technical support to enterprise customers for cloud database services including RDS, DMS, Aurora, and DocumentDB. I also monitored services with CloudWatch and CloudTrail.
During incident escalations and critical events, I was the primary point of contact between customers and internal teams. I also conducted technical interviews and trained new hires on databases, operating systems, and networking.
At Repostería BSTRD^, I co-founded a Dark Kitchen Bakery offering catering and developed its concept and business plan. I standardized processes and planned production while managing schedules and teams.
At MASProyectos, I developed training content and educational materials, coordinated across operations, legal, and growth teams, and managed resource planning. I also oversaw customer workshops and training programs.
