Xolani Mokhoebane

Led user research and designed applications for an in-house system, improving usability for over 3,000 service providers. Streamlined job request processes and reduced administrative burdens for claim handlers.

Provided design services to startups and SMEs, focusing on UX design, user research, and MVP development. Collaborated with clients to validate products and enhance customer experience through strategic design.

Provided sign language interpretation services for corporate events and medical consultations, enhancing inclusivity for the Deaf and Hard of Hearing communities.

Conducted user research and usability testing to inform mobile app updates, improving user engagement and reducing support tickets by 35%. Reworked navigation for better user satisfaction.

Achieved high customer satisfaction scores and exceeded sales goals through effective engagement and personalized service. Focused on cross-selling banking products.

Completed a certificate in Human-Centered Design: Building and Testing Prototypes, focusing on prototype development and user testing.

Completed a Google Certificate in Software Development, covering essential programming skills and software engineering principles.

Completed a certificate in Inspirations for Design, focusing on innovative design thinking and creative problem-solving techniques.

Completed a certificate in Human-Centered Design: From Synthesis to Creative Ideas, emphasizing user-centered design methodologies.

Completed a National Diploma in Accounting, gaining foundational knowledge in financial principles, accounting practices, and business management.

Completed Matric, achieving foundational education and preparing for further studies.