Open to opportunities

Xiomara Hernandez

@xiomarahernandez

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Quality Engineer with expertise in QA testing and project management.

United States

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What I'm looking for

Seeking a role in QA or project management that offers growth opportunities in software quality and process improvement.

As a dedicated Quality Engineer, I bring a strong background in QA testing, project management, and help desk support. My experience at Accenture has honed my skills in continuous testing, defect tracking, and leading international teams. I thrive in agile environments, utilizing tools like Jira and Zephyr to ensure high-quality software solutions.

Previously, as a UX Design Intern at The Homeful Group, I developed sitemaps, wireframes, and prototypes, collaborating with designers to create user-centric designs. My technical expertise includes SQL, Salesforce, and SAP, with a certification in SAP S/4HANA.

I am currently pursuing a BS in Computer Science, building on my AAS in Information Technology. My commitment to delivering excellence drives me to continuously improve processes and contribute to innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Packaged App Development Associate

Current

Accenture

Jan 2022 - Present (3 years 4 months)

As a Packaged App Development Associate at Accenture, I perform continuous testing for production and regression suites for a large retailer. I create test cases based on user stories, report defects, and lead an international QA team. My role involves using Worksoft for automated testing and managing project reports in Salesforce.

Quality Assurance Jira Salesforce Agile Methodologies SQL Regression Testing

UX Design Intern

The Homeful Group

Jul 2020 - Dec 2020 (5 months)

During my internship at The Homeful Group, I designed sitemaps, wireframes, and prototypes while collaborating with designers and stakeholders. My focus was on creating appealing designs that resonate with the target audience.

UX Design Wireframing Prototyping User Research Collaboration Design Thinking Stakeholder Engagement Visual Design User Interface Design Prototypes

Help Desk Intern

Vista Health

Jul 2017 - Jun 2018 (11 months)

As a Help Desk Intern at Vista Health, I diagnosed and troubleshot tier 1 and tier 2 issues related to operating systems and applications. I provided technical assistance to end-users, focusing on achieving first-call resolution.

Technical Support Troubleshooting Operating System Customer Service First Call Resolution Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Currently pursuing

Bachelor of Science, Computer Science

Currently pursuing a Bachelor of Science degree in Computer Science, which includes advanced topics in programming, algorithms, and software development.

College of Lake County

Associate of Applied Science, Information Technology

Earned an Associate of Applied Science degree in Information Technology, focusing on foundational IT skills and knowledge necessary for a career in technology.