Open to opportunities

Xaver Heidrich

@xaverheidrich

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Digital marketing strategist with expertise in customer support.

Uruguay

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What I'm looking for

I am looking for a role that values creativity and analytical skills, offering opportunities for growth and collaboration.

My professional journey combines customer support and digital marketing, beginning with service roles that evolved into strategic work. I support creators with content strategies and analyze social media trends. This dual background equips me with both analytical marketing skills and a deep understanding of customer needs—making me versatile for either path.

In my recent role as a Customer Support Consultant at TalentWorldGroup, I provided support for a vacation rental platform, managing inbound and outbound communication in English and German. I collaborated with sales and account management teams, utilizing tools like Zendesk and Pipedrive to enhance customer experience and satisfaction.

Previously, I worked at Accenture, supporting over 200 YouTube creators by delivering guidance on digital content strategies. My analytical skills allowed me to create data-driven reports that influenced product marketing decisions. I am passionate about leveraging my skills in digital marketing and customer support to drive engagement and retention.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Consultant

Current

TalentWorldGroup

Nov 2023 - Present (1 year 7 months)

Provided customer support for a vacation rental platform, managing inbound and outbound communication in English and German. Collaborated with sales and account management teams using Pipedrive and Slack, ensuring high customer satisfaction.

Customer Support Zendesk Communication Pipedrive Slack English German Customer Experience Management Team Collaboration Problem Solving

Customer Support Consultant (Social Media)

Accenture

Jan 2022 - Jul 2023 (1 year 6 months)

Supported over 200 YouTube creators by delivering guidance on digital content strategies. Analyzed social media trends and user behavior, creating data-driven reports that influenced product marketing decisions.

Digital Marketing Strategy Content Creation Sprinklr Data Driven Project Management Customer Experience Management

Customer Care Associate

MeinAutoGmbH

Jun 2021 - Jan 2022 (7 months)

Delivered customer support through in-house CRM, handling over 80 daily interactions with a high satisfaction rate. Developed marketing materials for communication channels and collaborated with sales and marketing teams.

Customer Support CRM Communication Customer Engagement Team Collaboration Problem Solving

Service Team Supervisor

Höninger Gastronomie GmbH

Feb 2016 - May 2021 (5 years 3 months)

Executed strategic marketing campaigns across Instagram and on-site channels, increasing site traffic. Led an 8-person team, optimizing workflows and ensuring consistent service excellence.

Marketing Campaigns Team Leadership Workflow Optimization Strategic Planning Communication Problem Solving

Founder & CEO

LaFaz Marketing & Merchandise

Mar 2012 - May 2016 (4 years 2 months)

Developed innovative marketing strategies through targeted campaigns and market insights. Established licensing partnerships with football clubs and launched a Shopify store.

Marketing Strategy Shopify Campaign Management Market Insights Social Media Management Team Collaboration Entrepreneurial Mindset

Education

Degrees, certifications, and relevant coursework

Accenture

Digital Marketing

2022 - 2024

Supported 200+ YouTube creators by delivering guidance on digital content strategies, maintaining brand consistency across Sprinklr and Google forums. Analyzed social media trends and user behavior using Brandwatch and Sprinklr, creating data-driven weekly reports that directly influenced product marketing decisions.

MeinAuto GmbH

Customer Support

2021 - 2021

Delivered customer support through in-house CRM, handling 80+ daily customer interactions with a 93%+ satisfaction rate, driving enhanced customer engagement and retention. Developed and optimized marketing materials for inbound and outbound communication channels including phone and email.

Höninger Gastronomie GmbH

Marketing

2016 - 2021

Executed strategic marketing campaigns across Instagram and on-site channels, increasing site traffic. Developed digital training content via Yelli platform, improving program completion rates.

La Faz Marketing & Merchandise

Marketing

2012 - 2016

Developed innovative marketing strategies through targeted campaigns and market insights. Established and negotiated licensing partnerships with multiple football clubs and launched footballwall.de Shopify store while leveraging complementary distribution channels.