Open to opportunities

Wojciech Froch

@wojciechfroch

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Bilingual customer support specialist and QA analyst with immigration consultancy experience.

Brazil

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What I'm looking for

I seek B2B contract roles in customer support, moderation, or QA where I can leverage bilingual skills, improve processes, and work with international clients.

I am a bilingual customer support specialist and QA analyst with experience supporting international clients across email, telephone, and chat channels. I combine hands-on customer service with content moderation and quality assurance to improve user experiences and safety.

I have worked in B2B and e-commerce environments, handling sales orders, resolving complex content issues, and contributing to process improvements. I have also managed recruitment processes and supported onboarding activities.

Most recently I operate a sole proprietorship providing customer support for a private visa and immigration consultancy, managing independent business operations and B2B collaborations. Previously I reviewed and moderated content for Trust & Safety at Accenture and served as a QA analyst at Buwelo Europe.

I bring multilingual communication skills (Polish native, English full professional, Portuguese elementary), strong customer-focus, and experience with CRM and support tools to roles involving client support, moderation, and operations. I am open to B2B contract work and can issue invoices.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support Specialist

Current

Sole Proprietorship

Jun 2025 - Present (4 months)

Provides bilingual customer service and business management for a US-based private visa and immigration consultancy, handling email, phone, and chat inquiries while resolving client issues and managing B2B collaborations.

Customer Service B2B Email Support Phone Support Chat Support Client Relations Business Management

Content Reviewer Analyst

Accenture

Mar 2024 - Sep 2024 (6 months)

Reviewed, classified, and moderated content per client guidelines, investigated complex content issues for Trust & Safety, and contributed findings and process improvements to maintain community safety.

Content Moderation Trust & Safety Quality Assurance Reporting Process Improvement Communication

Bilingual Customer Service & QA Analyst

Buwelo Europe

Apr 2021 - Jul 2023 (2 years 3 months)

Provided bilingual B2B customer support and QA, processed sales orders with high accuracy, maintained client relationships, and identified upsell opportunities to increase revenue.

Bilingual Support QA Order Processing Upselling Cross Selling CRM

Recruiter

SpotOn Connections

Jan 2020 - Dec 2020 (11 months)

Managed end-to-end recruitment including advertising, candidate screening, interview scheduling, offer negotiation, and onboarding to successfully close hires.

Recruitment Interviewing Onboarding Advertisement Communication

Customer Service Representative

Teleperformance

Jan 2019 - Jan 2020 (1 year)

Delivered e-commerce customer support for Polish and English speakers, resolving payment, transaction, and technical issues and assisting customers throughout the purchase lifecycle.

Technical Support Customer Retention Zendesk Salesforce Troubleshooting

Marketing Trainee

Astra S.A.

Jun 2018 - Aug 2018 (2 months)

Maintained company websites, conducted competitor analysis, and monitored market trends to support marketing initiatives.

Competitor Analysis Market Research Reporting Research

Technician of Advertising Methods

Bolesław Prus Secondary Technical School

Jan 2014 - Jan 2018 (4 years)

Qualified technician in advertising methods and organization with training in planning, executing, and evaluating advertising strategies across various media.

Media Strategy Campaign Execution Évaluation)Communication Research

Education

Degrees, certifications, and relevant coursework

Bolesław Prus Secondary Technical School in Pułtusk

Technician (Qualified Technician in Advertising Methods and Organization), Advertising Methods and Organization

2014 - 2018

Qualified Technician in Advertising Methods and Organization with expertise in planning, executing, and evaluating advertising strategies across various media.