Open to opportunities

Wilward Jim Rio

@wilwardjimrio

Message

Detail-oriented business associate with insurance and data analysis experience, bilingual in English and Japanese.

Philippines

Message

What I'm looking for

I seek roles where I can apply insurance processing and data analysis skills, work in cross-cultural teams, and improve client outcomes through accurate, efficient case management.

I am a detail-oriented business associate with extensive experience in life and benefits insurance, data analysis, and administrative support. I bring years of practical experience ensuring regulatory compliance, accurate policy processing, and effective case management.

My background includes reviewing and finalizing life insurance applications, coordinating with international case managers, and imposing case restrictions to protect company and client interests. I have also performed data analysis to improve data quality and reporting for management decisions.

In addition to insurance and data roles, I have hands-on operational experience from working in manufacturing and restaurant environments in Japan, including forklift operation, machine operation, assembly, and kitchen assistance. I am proficient with Microsoft Office, Adobe Photoshop, and Premiere Pro, and I type up to 50 wpm.

I speak Japanese, have passed the JLPT N4, and hold a B.S. in Computer Science. I am committed to optimizing client outcomes, improving service delivery through efficient processes, and adapting to cross-cultural work environments.

Experience

Work history, roles, and key accomplishments

Manufacturing / Restaurant Worker

Overseas Filipino Worker in Japan

Nov 2010 - Jun 2025 (14 years 7 months)

Worked in manufacturing and restaurant roles including forklift driving, machine and assembly operation, and kitchen assistance across multiple employers, supporting production and service operations.

Assembly Kitchen Assistance Manufacturing Operations Workplace Safety

Business Process Associate

Manulife Business Processing Service

Apr 2007 - Oct 2010 (3 years 6 months)

Reviewed and finalized life insurance applications to ensure prompt, accurate policy issuance and imposed case restrictions to delay agent commissions until post-issue requirements were fulfilled.

Policy Administration & Compliance Case Management Quality Assurance Documentation

Data Analyst

Datahold

Feb 2007 - Aug 2007 (6 months)

Performed data analysis and generated management reports, collaborating with cross-functional teams to identify and resolve data quality issues that improved decision-making.

Data Analysis Reporting Data Quality Excel Cross Functional Collaboration Problem Solving Data Validation

Office Services Assistant

Pacific Online

Jul 2006 - Dec 2006 (5 months)

Handled administrative and clerical tasks, supported customer inquiries and applications, and maintained company network performance while providing on-site operational support.

Administrative Support Customer Service Clerical On site Operations event support Communication IT Support

Computer Teacher

M/Set Icon Corp.

Apr 2005 - Apr 2006 (1 year)

Taught computer classes from kindergarten to high school, simplifying complex concepts and training students on software applications and hardware fundamentals.

Instruction Curriculum Development Classroom Management Educational Technology Software Training Communication