Reycel Santiago

Oversaw all aspects of branch operations, including staff management, customer service, sales, and compliance. Developed and implemented strategies to achieve branch goals, increase revenue, and expand the member base. Ensured compliance with cooperative policies, procedures, and regulatory requirements.

Oversaw all aspects of branch operations, including staff management, customer service, sales, and compliance. Developed and implemented strategies to achieve branch goals, increase revenue, and expand the member base, while ensuring compliance with cooperative policies and regulatory requirements.

Generated monthly comparative financial statements, balance sheets, and trial balances, and prepared branch annual and periodic reports. Recorded cash inflow and outflow, and prepared and posted month-end entries. Prepared cash vouchers for operational expenses and monitored post-dated checks.

Generated monthly comparative financial statements, balance sheets, and trial balances, preparing branch annual and periodic reports. Recorded cash inflow and outflow, prepared and posted month-end entries, and managed cash vouchers for operational expenses and loan releases.

Processed member transactions accurately and efficiently, including deposits, withdrawals, and account transfers. Provided excellent customer service by addressing inquiries, resolving issues, and promoting cooperative products, while balancing cash drawers and maintaining accurate transaction records.

Processed member transactions, including deposits, withdrawals, and account transfers, accurately and efficiently. Provided excellent customer service by addressing member inquiries and resolving issues. Balanced cash drawers and maintained accurate transaction records in compliance with cooperative policies.

Answered phones and inquiries, scheduled appointments, and maintained files and records. Engaged with customers and clients to provide service. Attended training support to enhance skills.

Provided administrative support by answering phones, scheduling appointments, and maintaining files and records. Engaged with customers and clients, offering service and attending training sessions to enhance support capabilities.

Provided friendly and efficient service, taking and processing orders accurately. Operated the register, processed transactions, and managed cash. Maintained clean and sanitary work areas, dining spaces, and restrooms.

Provided friendly and efficient service, taking and processing orders while operating the register and handling transactions. Maintained cleanliness of work areas, dining spaces, and restrooms, collaborating with colleagues to ensure smooth service and efficient workflow.

Completed the Bookkeeping NCIII certification, gaining proficiency in bookkeeping and accounting principles. Developed strong analytical and problem-solving skills, with excellent attention to detail and accuracy in financial records.