wilson effiong
@wilsoneffiong
NOC Engineer with 5+ years managing mission-critical telecom networks—fault management, performance monitoring, and Python automation to cut MTTR.
NigeriaWhat I'm looking for
I’m a NOC Engineer with 5+ years managing mission-critical networks in telecoms, with 3 years hands-on monitoring of Huawei U2000 NMS for SDH/DWDM transmission. I focus on fault management, performance monitoring, and SLA-driven operations, using tools like PRTG and Python automation to improve response times.
At Phase3 Telecom, I administered Huawei U2000 NMS for 24/7 monitoring and performed FCAPS for LOS/LOF/TU_AIS/ETH_LOS, along with 15min/24hr performance monitoring and configuration backup/restore. I correlated transmission alarms from U2000 with PRTG IP alerts to isolate faults in <10 minutes, reducing average MTTR by 40% while maintaining 99.9% uptime for banks, Government, and ISPs.
Earlier, as a Support Engineer at Tetra Multi Dynamic Company, I delivered L1/L2 support for LAN/WAN, VPN, and business applications across multiple sites, administering Windows Server, Active Directory, and SQL database backups. I also built an internal mindset of continuous improvement—documenting shift handovers, escalating major outages, and training 50+ non-technical staff—so operations stay reliable, traceable, and easy to audit.
Experience
Work history, roles, and key accomplishments
NOC Shift Engineer
Phase3 Telecom
Oct 2022 - Nov 2025 (3 years 1 month)
Administered Huawei U2000 NMS for 24/7 monitoring of national SDH/DWDM transmission and performed FCAPS fault analysis (LOS, LOF, LOP, TU_AIS, ETH_LOS). Correlated transmission alarms with PRTG IP alerts to isolate faults in under 10 minutes, reducing MTTR by 40% and maintaining 99.9% network uptime for enterprise clients.
IT Support Engineer
Tetra Multi Dynamic Company
Aug 2019 - May 2022 (2 years 9 months)
Provided L1/L2 support for LAN/WAN connectivity, VPN, and business applications across multiple sites, resolving connectivity issues and reducing downtime by 30%. Administered Windows Server and Active Directory, performed SQL database backups, and installed/configured routers, switches, and VSAT systems.
IT Support Officer
N-Power
Feb 2018 - Dec 2018 (10 months)
Maintained workstations by installing operating systems and antivirus software and resolving hardware/network issues for a government office environment. Logged support tickets and prepared weekly IT status reports for management.
Education
Degrees, certifications, and relevant coursework
Wellspring University
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science at Wellspring University in Benin City, completed in 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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